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Problem Solving Handbook

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Problem Solving Handbook

Problem Solving Handbook

This is a open project we've done to group some already well known methods inside a guide book for solving problem using design processes…
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Anderson Gomes
Problem
01 Problem Definition

01 Problem Definition

This is the first step of the Problem Solving Handbook. Define deadlines, budgets and stakeholders first would save very much time of your…
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Anderson Gomes
02 Build the Right Thing

02 Build the Right Thing

Sometimes problem description seems to be obvious, but it's really useful to align expectations with your stakeholders. Try to understand…
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03 Goals and Premises

03 Goals and Premises

We are doing it right now because of a motive. But what's the origin of the problem? Why is it happening? What are our currents believes…
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04 CSD

04 CSD

(Certainties, Suppositions & Doubts)
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05 Stakeholders Alignment

05 Stakeholders Alignment

It's hugely important to align all the stakeholders with what you and your team are compromised to deliver. It's really usual to get…
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Immersion
06 Who have this problem?

06 Who have this problem?

This is the first hypothesis of "problem owner profile". Do you have any already mapped needs/pains? Do you have quantitative information…
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07 Protopersonas

07 Protopersonas

Based on the data you got from previous research, try to "create" a first version of persona. It's as simple as possible by now, just to…
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08 Build the script

08 Build the script

Take the CSD mapping you did and try to create some questions to evolve the information you have. Remember to not induce the answer inside…
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09 Extreme Profiles

09 Extreme Profiles

Extreme profiles will give you interesting information. Try to map what characteristics defines you persona, than think about what would be…
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10 Recruiting

10 Recruiting

So, did you found people with some of that extreme characteristics? Who are they? Try to map names, phone numbers, emails, location…
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11 Interview

11 Interview

So, how was the interviews? Haven't scheduled them yet? Why?
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