Maranda Ann Dziekonski – Medium

Maranda Ann Dziekonski

Maranda Ann Dziekonski

5 Mistakes Managers Should Avoid

Congratulations! You have been promoted and are now a manager for the first time. The learning curve on how to manage people can be steep…

6 min readJan 2, 2020

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5 Mistakes Managers Should Avoid

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Maranda Ann Dziekonski

3 Things To Consider Before Joining A Startup

Your alarm goes off. 5:30 am. Ugh! It’s time to get started on your daily routine, again.

6 min readApr 4, 2019

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3 Things To Consider Before Joining A Startup

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Maranda Ann Dziekonski

5 New Year’s Resolutions For Customer Success

New Year’s, a time to symbolically start over. A time to right the wrongs of the past years, start fresh and resolve to do better with…

4 min readJan 26, 2019

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5 New Year’s Resolutions For Customer Success

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Maranda Ann Dziekonski

What You Should Measure, But Probably Don’t

Okay data junkies, let’s pause for a second (or about 244 seconds as this article is a little lengthy), and review what we are measuring in…

8 min readApr 14, 2017

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What You Should Measure, But Probably Don’t

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Maranda Ann Dziekonski

Moving from Support to a Career in Success

Say you’ve built a career supporting customers. It’s what you enjoy, or in the least have fallen into. Now, you are continuously hearing…

5 min readFeb 7, 2017

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Moving from Support to a Career in Success

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Maranda Ann Dziekonski

Customer Success for the WIN!

Tonight, I read an article written by Daniel Shapero, “LinkedIn Data Reveals the Most Promising Jobs of 2017”. And, what a major win for…

2 min readJan 28, 2017

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Customer Success for the WIN!

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Maranda Ann Dziekonski

A Simple Recipe For Success

Customer Success teams cannot succeed if they are operating in a vacuum. I will repeat this statement: Customer Success teams cannot…

4 min readJan 13, 2017

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A Simple Recipe For Success

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Maranda Ann Dziekonski

Onboarding The First Member of Your Customer Success Team

In my previous article, I covered how to hire your first Customer Success Manager. Now that you have “the one”, how do you get them up and…

7 min readJan 7, 2017

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Onboarding The First Member of Your Customer Success Team

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Maranda Ann Dziekonski

How to Hire Your First Customer Success Manager

So here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Things are going really well…

6 min readJan 5, 2017

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How to Hire Your First Customer Success Manager

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Maranda Ann Dziekonski

Maranda Ann Dziekonski

VP Customer Success at Swiftly, former VP Customer Operations at Pared and HelloSign, Lending Club Alumni, Startup Mentor, Operations Junky.

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