Maranda Ann Dziekonski5 Mistakes Managers Should AvoidCongratulations! You have been promoted and are now a manager for the first time. The learning curve on how to manage people can be steep…6 min read·Jan 2, 2020----
Maranda Ann Dziekonski3 Things To Consider Before Joining A StartupYour alarm goes off. 5:30 am. Ugh! It’s time to get started on your daily routine, again.6 min read·Apr 4, 2019----
Maranda Ann Dziekonski5 New Year’s Resolutions For Customer SuccessNew Year’s, a time to symbolically start over. A time to right the wrongs of the past years, start fresh and resolve to do better with…4 min read·Jan 26, 2019----
Maranda Ann DziekonskiWhat You Should Measure, But Probably Don’tOkay data junkies, let’s pause for a second (or about 244 seconds as this article is a little lengthy), and review what we are measuring in…8 min read·Apr 14, 2017----
Maranda Ann DziekonskiMoving from Support to a Career in SuccessSay you’ve built a career supporting customers. It’s what you enjoy, or in the least have fallen into. Now, you are continuously hearing…5 min read·Feb 7, 2017----
Maranda Ann DziekonskiCustomer Success for the WIN!Tonight, I read an article written by Daniel Shapero, “LinkedIn Data Reveals the Most Promising Jobs of 2017”. And, what a major win for…2 min read·Jan 28, 2017----
Maranda Ann DziekonskiA Simple Recipe For SuccessCustomer Success teams cannot succeed if they are operating in a vacuum. I will repeat this statement: Customer Success teams cannot…4 min read·Jan 13, 2017----
Maranda Ann DziekonskiOnboarding The First Member of Your Customer Success TeamIn my previous article, I covered how to hire your first Customer Success Manager. Now that you have “the one”, how do you get them up and…7 min read·Jan 7, 2017----
Maranda Ann DziekonskiHow to Hire Your First Customer Success ManagerSo here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Things are going really well…6 min read·Jan 5, 2017----