Ryanair EU261 Compensation

Easier Than You Can Imagine

TravelD
TravelD
Sep 25, 2018 · 10 min read

According to EC Regulation 261/2004, if Ryanair flight delays for 3 hours or more on arrivals, or flight cancellations without any intimation; passengers are eligible to claim compensation up to €600 from the Airline or can ask for full refund on the unused flights of the journey.

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Ryanair EU261
Ryanair EU261

Table of contents

  1. Useful Tips to Get Ryanair Compensation for Delayed Flights
  2. You Should Know When You Have a Right for EU261 Compensation
  3. How to Get Ryanair EU261 Flight Delay Compensation?
  4. Ryanair Flight Cancellation Compensation: Is It Real?
  5. Why Is It not a Good Idea to Claim Compensation Directly to Ryanair?

Useful Tips to Get Ryanair Compensation for Delayed Flights

Flight cancellations can be disappointing especially when you have a connection and you have to get in time on the other plane. It becomes even worth when you miss the next flight and lose precious hours of your life waiting.

To make things a little bit better, the EU has issued the EC Regulation 261 that supports passengers who have become a victim of unexpected flight delay or cancellation. The regulation entitles the EU airlines that operate within the EU or have flights to other parts of the world to provide particular services in case of delays.

Ryanair also belongs to the airlines that should follow this rule.

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You Should Know When You Have a Right for EU261 Compensation

Every traveler should know that there can be different situations and circumstances under which they can or cannot expect Ryanair cancelled flight compensation. The EU261 stated that the rules of compensation are not applied in case of extraordinary circumstances that include unexpected weather conditions, political situation in the country or strikes.

In other cases a passenger who has been denied in boarding against their will or has his/her flight delayed for 2+ hours can claim a refund.

It is important to note that the reimbursement for the ticket or compensation of a particular sum of money is only possible if:

  • has a confirmed flight reservation;
  • has arrived to the airport and checked in on time;
  • is traveling within the EU territory or to the countries that are members of the EU;
  • the passenger is traveling from the third party country to the country that is a State Member of the EU;
  • it is a motorised fixed wing aircraft;
  • the passenger isn’t traveling free of charge or bought a ticket for reduced fare that is not available to the public;
  • the flight is cancelled because of the airline and not by the tour operator that cancelled your package deal.

If you need more information on this matter, you can check the EC Regulation 261 yourself. It is important to know your rights and understand the circumstances under which you can claim a refund from the airline, including Ryanair. It can help you save your precious time and effort as quite often it happens that people waste their time not being aware of all the subtleties and regulations stated by the law.

Keep in mind the following details about potential amount of the compensation:

Ryanair compensation chart
Ryanair compensation chart
Compensation Chart

This rule is among others in EC Regulation 261/2004.

You Should Know Your Rights

As it was mentioned earlier, the passengers’ rights in case of the flight delay include:

  • hotel accommodation if needed
  • transfer to the hotel if required
  • meals and refreshments
  • two phone calls or emails

All extra things or luxury things will not be refunded. To get the EU 261 compensation, you should fill the claim. You could be confused with all those terms. However, there is a solution to your problems. You can use the AirHelp service, and that company will do all for you. This is a great way to save time and nerves.

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How to Get Ryanair EU261 Flight Delay Compensation?

Ryanair guarantees the full refund of the unused flights in the booking. If you decide to use any other kind of transport, the airline will not pay your bills. This decision is under the control of your travel insurance company. You can get Ryanair flight delay compensation (check out our guide: https://medium.com/@traveld/flight-delay-compensation-guide-ac66a94a1435) only if your arrival time is more than 3 hours late.

If your flight is delayed for 2 hours and more, you can change the plane; this option is free of charge. To get all of these opportunities you should contact the customer service at the airport ticket desk.

There are some reasons when you are not eligible to get the compensation. These are situations when the airlines can not influence the causes of the flight delays. They are bad weather, political riots, security risks, and airport employees and airlines’ staff strikes.

Bob heard that there are some difficulties in getting the Ryanair flight delay compensation. The compensation guidelines mentioned in EU 261 claim that airlines should pay 250 Euro for 3 hours delay in case of journeys with the length less than 1500 km. This works only for flight delays when the airline is guilty. He decided to get the compensation because of a flight delay.

He knew that during the 2017 year only 14% of passengers who contacted the Ryanair directly got the compensation. Bob decided to use AirHelp’s assistance. He filled the claim with the booking details online, and the company did everything for him. After two weeks Bob and his family get the compensation.

Ryanair Flight Cancellation Compensation: Is It Real?

What are the reasons when you can fill out the claim? First of all, the airlines should be under EU legislation, and departure and arriving airports should be in Europe. The airline should inform you about the flight cancellation not later than two weeks before the original departure. In this case, you can not get the compensation, but the company should provide you with a refund. See more details in this article.

If they inform you about cancellation later, you can fill the claim to get both refund and compensation. You can write a request and contact Ryanair personally or delegate to do this as a unique service to save time and nerves.

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Is Ryanair Reliable?

100 000s of passengers had their flights canceled during the previous year. All of them should choose between getting a refund or being re-routed with the alternative trip. They also should check if they are eligible to get compensation as well as the refund.

However, there were a few cases when Ryanair passengers got the email with refusing the compensation possibility. As the spokesman of the company said, this was a mistake, but a lot of passengers were disappointed in Ryanair refund policy and stopped to claim.

Those, who got compensation, should wait to get it about a month. The time for providing the payment should be ten days according to EU legislation. Ryanair guarantee to deal with all problems via using a bot application. They promised that all valid refunds would be paid without any delays.

Moreover, they promised that 80% of the flights the next year would be on time. What of these promises are true, we will see. However, today it is more safely to claim using special services, which will do all for you, instead of arguing directly to Ryanair.


Why Is It not a Good Idea to Claim Compensation Directly to Ryanair?

It is not a good idea to claim compensation to Ryanair directly for many reasons. First of all, you will face bureaucracy. All documentation usually includes a lot of jargon and special terms, and you can be confused. If you use the possibility to claim via AirHelp, you will fill out the booking details and wait to get the money back.

After the cancellation of more than 2 000 flights during the quite short period of a month and a half, Ryanair starts providing vouchers for those whose flights were canceled.

However, she can use it only for a definite period and for the next booking or other services offered by Ryanair. For one hand, they excused for canceled flight and offered a bonus, but for another side, is it beneficial?

As you see, the Ryanair refund policy is not so customer-friendly. Instead of receiving a voucher you can be denied in getting the refund at all. In such case, you should be extremely persistent to fill Ryanair compensation form one more time or even more times if needed.

To get Ryanair compensation for canceled flight is not so easy when you are trying to do that by yourself. As Ryanair gets hundreds of refund claims every day, they can be not attentive enough and refuse compensation by mistake.

The research provided by Which? shows that only near 15% of passengers got the refund because of flight cancellation in 2017. The number of approved claims in the first half of 2018 is even worse. You should know laws and legislation to fill the claim form correctly. This will increase your chances to get the compensation.

FAQ

Can I get compensation from Ryanair?

Yes, you can. It is not easy to do that by yourself, but still, you have this opportunity. The compensation can be presented in the form of a travel voucher for further journeys. This voucher can be used only within Ryanair services.

Can I claim compensation for a delayed flight?

Yes, you can claim. You can check the eligibility for getting the compensation via online services. However, you can claim compensation anyway. You need to fill compensation form with all your booking details and send it Ryanair. Then the airline will decide if you are eligible for getting compensation.

Can I get compensation for a delayed flight?

Yes, you can get. If the airline is guilty in flight delay, they should provide you compensation according to EU 261/2004 legislation. You can not get the compensation in some cases such as climate disaster, political unrest, security risks, and staff strikes. In other cases, you should fill the compensation form and wait for the answer.

How much compensation do you get for flight delays?

The compensation size depends on the time of flight delay and the distance. Your flight should be delayed more than for 3 hours arrival time to get monetary compensation. According to EU 261/2004 legislation, it can be up to 600 Euro per person. If your flight delay is less than 3 hours your rights to have a call or email, to eat and drink and accommodation should be provided for free.

What happens if my Ryanair flight is Cancelled due to strike?

What do I do if my flight is cancelled due to the strike? Under EU Regulation 261 airlines must offer passengers affected by cancellations a full refund or a rerouting on the next available flight or at a later time that suits the passenger.

Has anyone received compensation from Ryanair?

By August 10, 2018 it was estimated that tens of thousands of Ryanair passengers had been caught in the chaos. Ryanair, though, maintains that it will not pay the compensation due under EU rules. “As these flight cancellations were caused by extraordinary circumstances, no compensation is due,” the airline said.

Who owns Ryanair?

Parent company — Ryanair Holdings plc. Headquarters — Dublin Airport, Ireland. Key people — David Bonderman (Non-Executive Chairman) Michael O’Leary (CEO) Peter Bellew (COO).

How to cancel Ryanair flight?

If you do not travel on your booked flight the air fare, fees and charges are non-refundable but you may apply in writing within one month of the date of travel for a refund of the Government Tax paid.

What hand luggage can you take on Ryanair?

Only priority boarding passengers will be permitted to take one small bag (40cm x 20cm x 25cm), plus a larger cabin bag (55 x 40 x 20cm) with a maximum weightallowance of 10kg into the cabin free of charge.

What age can a child fly alone with Ryanair?

Ryanair does not carry unaccompanied minors under16 years. Children under the age of 16 years must always be accompanied by a passenger over 16 years.

How many planes does Ryanair have?

Ryanair only use Boeing 737–800 aircraft. This streamlined fleet helps us to keep costs down and safety standards up. At the moment we have over 300 aircraft in operation and the average age of our planes is 5.5 years.

What is Ryanair priority?

Ryanair has quietly raised its priority boarding and luggage fees — just months after introducing a brand new baggage policy. The cost of taking a 10kg bag or under to be placed in the hold is now £10 to £12. The top end price for paying for priority boarding has increased from £8 to £10.

Why is Ryanair so cheap?

The sheer success of Ryanair is the price per flight offer for the passenger and budget flights are generally 10–20% more expensive in the US than over in Europe. The European budget flights are typically 30–50% cheaper than a ‘normal’ airline’s cost and even (occasionally) cost less than ten euros.

What does Ryanair insurance cover?

Economy insurance covers you for a single trip and starts at just £5.40 covering you against cancellation and the loss of baggage and personal items, while Standard coverage protects you against cancellation, loss of baggage and personal items, travel delays, missed departures, delayed baggage, medical expenses.

How much is priority boarding on Ryanair?

Ryanair customers have already saved millions of euro as they switch from our £25 x 20kg checked bag to our new lower cost £8 x 10kg checked bag option. ‘Up to 50 per cent of customers continue to bring two free carry-on bags as they choose our priority boarding service

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