Thomson/TUI flight delay compensation

7 min readOct 12, 2018

Tui Compensation For Flight Delays And Compensation. If your Tui (formerly Thomson Airways) flight is delayed or cancelled, under EU Regulation 261/2004 you could be entitled to up to 600 Euros in compensation for every passenger.

It is still, however, like all airlines, subjected to some long delays. According to EU Regulation 261/2004, passengers have the right to cliam compensation from Tui (formerly Thomson Airways) for denied boarding due to overbooked flights and for flight delayed for 3 hours or cancelled without any prior notice.

Check your compensation with AirHelp

Table of contents

Getting flight delay compensation from TUI/Thomson
Know How to Get TUI/Thomson Cancellation Compensation
Terms and Conditions for Compensation
Frequently Asked Questions

Thomson (TUI) Airways has a very strict reputation. They are very reluctant to pay compensations for flight delays when they are really responsible. Deliberate stonewalling or even rejecting claims seem to be their strategy in the majority of cases. This may cause lots of frustration because in certain cases you are eligible to claim compensation up to €600, as your flight could be delayed or even cancelled.

Getting flight delay compensation from TUI/Thomson

European Regulation contains clear and specific guidelines on whether or not you may claim compensation for the flight delay. Use the simple AirHelp form to discover whether you are entitled to compensation.

So, in order to be entitled to compensation from Thomson one of these conditions should be met:

You departed from an airport within EU on any given airline (including non-EU airlines) and your flight was delayed at least 3 hours
Your flight did not take place and you didn’t receive a substitute flight.
The flight was overbooked and you received no seat
You missed your connecting flight and arrived at your destination airport with a delay of more than 3 hours

According to EU regulation EC261 in certain circumstances, you have the right to receive up to €600 of compensation per passenger. Such factors as duration of the delay, its cause, and other factors also play their role.

It never hurts to just check your flight online at AirHelp in order to know exactly your rights.

The brief list of your rights, while experiencing TUI flight delay compensation:

EU law states that you can claim up to €600
The amount of compensation has nothing to do with the price of your ticket
When the flight was delayed at least 3 hours, cancelled or overbooked
Compensation is not determined by the price of the ticket
Flights up to 6 years old

If you want to increase the probability of getting the compensation, gather as much information as possible. The following tips might be handy:

Find out the reason for the delay;
Collect all the possible checks, receipts, tickets, etc.;
Make sure you get all the basic services at the airport.

Know How to Get TUI/Thomson Cancellation Compensation

TUI/Thomson Airways, founded in the UK, are among the largest charter airlines that carry millions of passengers to numerous destination points in Europe, Asia, North America, and Africa. The airlines have proven their quality and loyalty over the 50 years of experience. But there are happenings that cannot be controlled and travelers might face board overbooking, flight delay or cancellation.

Every traveler should be prepared for situations like TUI flight cancellation. Thanks to EC 261 Regulation of 2004 on flight payment returns, everyone has rights to get reimbursement for any kind of inconveniences.

In order to know all the details and necessary tips in case of trip cancellation, you can use AirHelp, which provides an explanation for every possible case and you can calculate the amount of compensation for your particular flight.

TUI flight cancellation policy follows the EU laws and you are entitled to bonus payment in case:

the called off flight had to depart from the EU or land in the EU;
you had a confirmed transport reservation with information like the name of the passenger, the flight number, etc.
you were notified about departure cancellation less than 14 days before departure;
the flight has been recalled because of technical issues, operational concerns or internal airline staff strikes that are not considered to be extraordinary.

Please note that situations like adverse weather situations, medical emergencies, acts of terrorism, airport employee or air traffic control strikes are considered to be “extraordinary”. In these cases, TUI/Thomson airlines, as well as the others, will not provide reimbursement. If you have bought the tickets at a discount price or you are traveling for free, then you don’t fall under this rule.

Terms and Conditions for Compensation

TUI flight compensation policy is based on the EC 261 Regulation and passengers who have faced cancellation issues are able to get:

return tickets to the point of departure and a full refund of the original ticket for the flight that has been withdrawn;
alternative transportation to the final stop on the date of your original flight or later possible date;
coverage of the inconveniences from €250 to €600 depending on the length of the flight.

Taking into account the information provided above, you can contact the airline’s customer support team or find their representative at the airport to claim an extra fee for the departure cancellation. The amount of compensated money depends on the flight distance:

for short-distance flights up to 1500 km the passengers are entitled to €250 of payment;
medium-distance flights that are between 1500 and 3500 km — €400;
long-distance flights that are over 3500 km long — €600.

In case you need to know your flight distance you can check the data on AirHelp, that will also count the amount of compensation you’re entitled to claim. Use the service to know your rights for the bonus for a called-off flight.

Everyone, who finds themselves in situations like this, should immediately contact the airline staff and ask about the procedure to get reimbursement of the ticket and claim compensation for wasted time. TUI/Thomson team is going to help you with any issue and will be happy to provide all the instructions you need. Use the website to connect with Customer Support Team or check the info with airline representatives at the airport.

Depending on the distance of your flight and duration of waiting you may receive such goods from the airline:

Distance below 1500 km and over 2 hours waiting time: free meals, drinks, and 2 phone calls or emails;
Distance between 1500–3500 km and over 3 hours waiting time: free meals, drinks, and 2 phone calls or emails;
Distance from 3500 km and over 4 hours waiting time: free meals, drinks, and 2 telephone calls or emails.

These goodies have nothing to do with compensation. You have rights to receive those benefits. 87% of air passengers have a significant lack of knowledge of their rights. Don’t neglect the potential benefits and check all the flights with delay(including those up to 6 years old).

Check your compensation

Frequently Asked Questions

How long does it take to get flight delay compensation from Thomson?

According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or overbooked.

Can you get a refund on Tui flights?

Cancellation. If you cannot take the flight you booked, you will receive a refund of the passenger-related taxes and fees for the section of the flight you did not take.

Who is the managing director of TUI?

Andrew Flintham became Managing Director of TUI UK & Ireland in March 2018. He had worked for the travel firm for over 13 years, most recently as Commercial Director. His previous roles at TUI have included Aviation Planning Director and Mainstream Planning Director for First Choice.

Can I change my flight with TUI?

Changing booked flights. Depending on the airline booked and the fare booked,flights can be rebooked by phone in the www.tuifly.com Service Center during regular business hours or a flight can be transferred to another passenger in theapplicable flight plan period (change of name).

Do TUI have a cooling off period?

The 24 hour cooling-off period will begin once a booking request has been accepted, or when the quote has been paid for. The cooling-off period only applies to bookings that are 60 days or more away. After 24 hours, your chosen cancellationpolicy applies as normal.

How long does TUI compensation take?

Depending on the length and circumstance of your flight delay, you might be able to claim under the EU flight delay compensation legislation EC261. You may be eligible for compensation if your flight’s delayed over three hours.

How to claim flight delay compensation from Thomson?

If your Thomson charter flight has been delayed for 3 hours or cancelled without any prior notice or denied boarding due to overbooked flights then as an air passenger, you have rights to claim compensation from Thomson Airlines accovrding to EC Regulation 261/2004 EU Air Passenger Rights.