📊 Building Triage

I found that communicating development progress across internal teams and externally to users, in way that is understandable…

🚗 Building a Car Pool App: Playing With Ideas

After defining what the problem was that this solution would solve:

When it takes longer than normal to be picked up, the driver has no way to express the problem and pickups have no way of knowing.

🤬 Turning customer support abuse into valuable feedback

We’re all familiar with messages and conversations that are full of complaints (or maybe it’s just me…) and we have given our fair share of complaints out too. Here is one that I received from one of our users, read how I manage to…

🚗 Building a Car Pool App: Problem Definition

When our office at Persona moved into the middle of no-where, it took me 1 hour and a half from door-to-door to get into the office; and a similar time for my colleagues. One of my colleagues decided it would be best if he got his driving licence…