We hđ You!
Beam wallet started as a naive product. What could be simpler than sending and receiving the money while maintaining an updated list of transactions? And yet, a few months since the Mainnet release the roadmap just becomes bigger⌠and bigger. Lots of ideas from small improvements (such as âIâd like to see the total available amount when sending Beamâ) to huge infrastructure rework requests (such as âwallet should sync much faster after being offline for some timeâ) are discussed and prioritized carefully on Beam product meetings.
Unlike most apps that use all kinds of trackers to monitor user behavior, Beam wallet usage patterns are an invisible target: we value your privacy. Therefore, integrating with any tracking software that would âreportâ your taps, screens and mouse movements straight to our âwar roomâ was not an option. The voluntary-filled anonymous survey was the only way to go (no emails were collected). Weâve decided to design a nice-looking questionnaire (thanks to Alexandra Shelenkova, our art director) and to send it âto the fieldsâ. Weâve got 198 survey results, filled-in with love, and we are sincerely grateful. Letâs zoom into the relevant details, step-by-step.
The survey
The âmethodologyâ of collecting featuresâ-related opinions was fairly simple (and yet a bit different from the famous Likert Scale): each feature, described in brief, was accompanied by 4 mutually-exclusive answers:
- First defined the binary relevance of the feature for each particular customer
- Second to fourth would indicate the degree of anticipation for the feature
Question structure (explained by example):
The Features Measured
For each feature, weâve calculated the âRelevance ratioâ (by the binary indicator) and its average score (by normalizing the aggregated points). Hereâs the sorted chart:
And here are the bare numbers:
From the survey results, it appears that the most desired and anticipated feature is Atomic Swap. Skipping forward, here are the coins you guys prefer to swap with:
- 69% with BTC
- 45% with ETH
- 19% with LTC
(Sidenote: the work on Atomic Swap is underway)
Back to examples of the less desired features such as the Apple Watch or TV app: some of us actually like the clean interface of their products. But nope, the âfield testâ doesnât show up interest high enough.
We were a bit surprised about the little attention received by seed words autocompletion suggestion. Seed words are the key to your funds. As our support said, âthe importance of the seed phrase canât be emphasized strongly enoughâ. Therefore, in spite of the low enthusiasm, we have several features planned to improve the UX and reliability (such as paper wallet, the other is to verify all the 12 words after they were entered).
We wonât iterate through every question, but letâs see just one more case: localization. The smaller half (about 49% of the users) rendered the feature irrelevant, but the slightly bigger half showed a non-negligible interest :) We will definitely consider it in the future.
Bottom line: we heard you and weâll try to boost the priority of the following features:
- Show total available balance when sending Beam
- Fingerprint
- Hide amounts when sending
- New version update
- Click Kernel ID to open Blockchain Explorer
- Attach an editable note to each address
The following features are a harder nut to crack, yet weâll help them to find their way to production later on (sidenote: canât commit on the timelines, yet we are proceeding with the best effort all the year through):
- Multi-device wallet
- Localization
- Completion time vs transaction fee
Why do you like us?
The purpose of this question was to understand what do you guys like about the Beam Wallet.
- 48% mentioned its look and feel, using expressions like UX, design, colors, simplicity, eye-pleasant, attractive, intuitive, minimalistic.
- Another notable differentiator was the wallet UX slickness and speed.
Indeed, our motto is âCryptowallet for every Granny (when her nephew is around)â. Itâs important to add more features while keeping the app nice and easy to use for everyone.
What is missing?
We wanted to know where Beam wallet can do better, so weâve got a lot of feature requests, here are the most notable:
- 2FA option for sending money out
- Multisig and escrow
- Smart contacts
- Display stats from the blockchain explorer
- Hardware wallets support
- No installation wallet
- Display amounts in BTC/USD/USDT
- Address alias (send to a name/alias)
- Day/night mode switcher
- Read-only wallet
- Embedded VPN
- Buy Beam with Paypal
- GPU mining
- Payments/Tips to an email address (to new, unregistered users) â as seen with byteball
- NFC on a smartphone
You probably know that hardware wallet (Trezor-T) support is underway and that âread-only walletâ, âdisplay amounts in BTC/USD/USDTâ or âmultisig/escrow transactionsâ are already on our roadmap.
Having said that, we think that âGPU miningâ simply doesnât fit. The wallet is all about sending and receiving money, interface for miners is a different game and is successfully attended by our standalone miner as well a number of closed-source miners that are available on the market. You might want to look at Hive OS or MMPOS.
Pain points
(Here should go a message like âwe realize that the wallet is not perfect, so we wanted to understand where it hurts mostâ). Indeed, thereâs a lot youâve asked us to improve. Some are easy as they are already in the works:
- Sync time â Iâm glad the article is published after the new fast sync functionality has just been released. We were aware of that problem and major infrastructure rework was done to make the sync lightning-fast.
- Offline payment (A.K.A. âone side paymentsâ) â happy to tell itâs well in the works too.
Other ideas (big and small) will be considered thoroughly:
- Manual approval of each incoming transaction
- Version update notification
- More accurate display of sync remaining percentage and time
- Address aliases
- Keeping the seed phrase on external disk such as Google drive
- Making migration less clunky
- Support transactions queue to solve the problem of UTXO locked during any given transaction
- Fixing a long list of bugs, all of them were included into the grooming session with our dev team
One customer wrote: âSeed is an issue. Too complicatedâ. Itâll get better with the paper wallet and autocompletion, but the safety of your funds will always be our top priority. Iâm sure youâll appreciate the seed phrase more when you store more Beams in the wallet :)
What else?
Thereâs always a place for more and our final question was aimed to hear about anything else youâd like us to know. First, there was a lot of heartwarming sentences such as âkeep up the good workâ or âBeam Team = Dream Teamâ. Your heartwarming comments were well-received. Itâs good to know that our keen efforts are positively considered out there.
Weâve also received constructive criticism and actionable suggestions such as:
- Change your logo, nobody likes it đ˛
- Beam should push marketing/PR in Asian countries
- Grants for developer improvement proposals
- More liquid exchanges and DEX support would be great
One comment couldnât be passed unnoticed:
Love the project. Iâm actually a music producer and I have crypto influenced album coming out sometime in the near future. It will definitely contain BEAM related lyrics. ;) trying to push for mass adoption. Bless.
To confess, Iâm a music producer as well. Dear, anonymous producer, please send us the track when it comes out, we definitely want to hear it. And in case youâd like to make a jingle for us â please donât hesitate, you know where to find us :)
What we could do better in this Survey
For future surveys, we think that customer profiling could help to have even deeper insights. It would help to know who is Android or Apple âkind of guy,ââ which country the respondents come from or what is every submitterâs main activity in the crypto world (miner, trader, developer, etc). Weâll definitely include those questions in our next surveys.
Acknowledgments
Deep in the shadows, our dev and design teams stand firmly behind all the work done. They are not always talkative in public, yet weâre all here thanks to their effort and positive vibe :)
Confidentially yours
Truly, our door is open 24/7. Weâre always eager to hear your suggestions. We read all the emails, all the telegram groups, and personal messages. We hear you, we respond and we are thankful for your time, trust and support.
Learn more about Beam on our website and blog
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