Are You Doing Your Best Work?

I’ve had the pleasure of being a manager for most of career, and one of the questions I ask on a fairly…

Rethinking the Digital Opportunity

I’ve worked in tech my entire career. My hobbies involve tech, my reading involves tech, my side…

Getting it Built with #BFF Labs

This past Saturday, I had the pleasure to lead a workshop as part of #BFF Labs, a pre-accelerator put on…

10 Steps to Guarantee a Terrible Hiring Process

“What do I know about ____?”

Today, I had the pleasure of hearing Daymond John, of FUBU and Shark Tank fame, address a crowd of radio…

Customers Don’t Need Features

When packaged software could be found on the shelves in big box retailers, I used to spend a fair bit of…

When/Where/How do users use what they use?

A few months ago, I purchased a Nintendo Switch. At the time, this was a silly…

Don’t Interview Users in Groups

I’m writing this on Black Friday, having just finished up the Thanksgiving holiday with a topic fresh on…

Speak the Same Language as Your Audience

Back when I was in college, I remember one of my physics professors telling me that you can tell how intelligent a person is on a topic by how easy they can explain their expertise. This particular professor is (or at least used to be) a researcher in…