Ello Porn

Porn and social networking seem to be the two biggest drivers of both traffic and commerce on the Internet. So let’s talk about where they…

Parsing Google Rules

Google has rules. Sometimes Parsing Google Rules is about knowing how to search, while other times parsing Google rules is…

New Clients, Old Clients, and Winbacks via Customer Service

Business is hard. Besides getting people’s attention to begin with, gaining customers is the hardest part. So once you have customers, there’s very little doubt that holding onto them is the most important thing you can be…

Nadeau Furniture (and Customer Service)

Yesterday I broke a ceramic candlestick.

Unlimited (Storage)

The Guardian (Design is Dead)

Business Negotiation and Barack Obama, Five Years On

Google Merges with Facebook, 2015 Edition