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Top Stories published by Business Change and Business Process in August of 2015
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Go to the profile of Jeff Yablon
Jeff Yablon in Business Change and Business Process
Aug 26, 2015

New Clients, Old Clients, and Winbacks via Customer Service

Business is hard. Besides getting people’s attention to begin with, gaining customers is the hardest part. So once you have customers, there’s very little doubt that holding onto them is the most important thing you can be…

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Jeff Yablon in Business Change and Business Process
Aug 17, 2015

Business Negotiation and Barack Obama, Five Years On

Barack Obama BP Oil Business Negotiation
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Jeff Yablon in Business Change and Business Process
Aug 19, 2015

The Shape of Business Change

The Shape of Business Change

By nature, the shape of business change is in flux. Yesterday, Google gave that statement a literal meaning…

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Jeff Yablon in Business Change and Business Process
Aug 13, 2015

Google Alphabet Customer Service

Google Alphabet Customer Service

See that giant rock, floating all alone with several smaller, disinterested rocks nearby?. Welcome to…

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Jeff Yablon in Business Change and Business Process
Aug 5, 2015

Media Engagement

Media Engagement

On the Internet, where no-one can hear you scream, Media Engagement is everything.

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Business Change and Business Process
Talking About Business Change is Easy. MAKING Business Change is Not.
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Go to the profile of Jeff Yablon
Jeff Yablon