7 Key Operational Excellence Challenges Facing the Oil and Gas Industry

The oil and gas business operates within complex global and national frameworks. Expansion into new geographical regions and environments — such as ultra deepwater drilling — is creating new opportunities…

The Future of Process Excellence

3 trends redefining process excellence in the digital age

The nature of work has changed dramatically over the past decade. We’ve watched as our customers have pushed the boundaries of the “art of the possible” to transform their companies with…

A brief history of process management to the modern day

We’ve never had it so good. Think of the amazing feats of engineering, logistics and computer power that make it possible to get high quality products and services from all over the world!

Dynamic Case Management

The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase…

Attitudes Toward Customer Service

Service is the New Marketing

A survey was commissioned through leading market research company Ipsos-MORI during September 2012. The survey covered 7,000 consumers across six countries — UK, USA, France, Germany, Poland and Russia. Questions to…

The Future of Process Excellence: The Age of Zero Loss

This episode reflects an era of departmentalized work done in an unstructured way which was enabled by lots of physical paper work.

The value of process improvement

Processes are not just something your business does. Processes are your business. If you consider your business as the sum of its individual processes it’s obvious that you have to manage them properly. But how can you manage or even improve your processes if you don’t…

Street Smarts for Change Management

You and I have a shared interest — Managing Change.

Have you noticed that it’s one thing to have a great process but an entirely different animal to get people to use that process?

The benefits of increased customer insight through smart metering

This is an article about smart metering from a workflow vendor like Tallyfy.

Sounds strange, but we really do believe that utilities need to think about better internal workflow systems…