BUSINESSNEXT Insights

5 Key Pointers Financial businesses must work upon to survive the digital transformation and grow.

‘Never settle’.

Finance industry landscape seems to have taken this saying very seriously.

How banks can win the battle of ‘customer mind-share’ with intelligent digital journey designers?

Banks can no longer rely on their brand recognition and big pockets. Banks have to be on their toes and find new ways to sustain the customer retention and increase…

What is ‘customer mind-share’ ?

There was a time when banks were comfortable in their markets and dictating terms as customers didn’t have any special expectations and remained loyal to banks with decent banking experience.

What makes ‘Bank Account Opening through digital channels’ a delightful customer experience?

We are living in the era where even classical music lessons are given online.

Banking CRM: Empowering bankers to provide a delightful customer experience

It’s no secret that the world of banking is becoming more and more customer-centric day by day.

Ever-increasing customer expectations, regulatory pressures, and fierce…