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The Baseline Journey

The Baseline Journey

Managing a customer’s journey across time and touchpoint is a labor of love. Attempting to manage different journeys for different customer…
Go to the profile of brandon schauer
brandon schauer
How now? Chose a shovel, log, or axe

How now? Chose a shovel, log, or axe

You’re brilliant, you really are. Smile real big. Because you know what the future should look like, and people are bought in. But before…
Go to the profile of brandon schauer
brandon schauer
Social Table: Adventures in Pro Bono Design

Social Table: Adventures in Pro Bono Design

Capital One’s Design Pro Bono team recently hosted an evening of lightning talks about design for social impact at CounterPulse, a…
Go to the profile of Kathrine Becker
Kathrine Becker
Computational Inclusion and Why it Matters

Computational Inclusion and Why it Matters

In “Kill All Others” (the TV adaptation of Philip K. Dick’s story, The Hanging Stranger), it describes a world in which an ambiguous…
Go to the profile of the next big
the next big
Thank You for Your Service #SXConf

Thank You for Your Service #SXConf

By Jamin Hegeman
Go to the profile of Adaptive Path
Adaptive Path
Finding Creative Release in Imperfection

Finding Creative Release in Imperfection

How I learned to stop overthinking and learn by doing
Go to the profile of Peter Lewis
Peter Lewis
Responsibility Without Territory

Responsibility Without Territory

Defining roles without the drama
Go to the profile of Peter Lewis
Peter Lewis
Breathing Life into Data

Breathing Life into Data

Back after my oldest son was born, Mo — well, he was about a year and a half old — he was just learning to talk. I have this vivid memory —…
Go to the profile of the next big
the next big
Why Your Design Sprints Always End in Tears

Why Your Design Sprints Always End in Tears

When I was a kid, I watched Julia Childs make hundreds of omelets. She’d melt what looked like a pound of butter, effortlessly crack a few…
Go to the profile of Shaun Archer
Shaun Archer
10 Principles of Physical Experience Design

10 Principles of Physical Experience Design

Let’s Make Place
Go to the profile of Ripon DeLeon
Ripon DeLeon
Designing Team Meetings So They Don’t Suck

Designing Team Meetings So They Don’t Suck

By Sara Zailskas Walsh
Go to the profile of ONE Design
ONE Design
Creativity Through Compassion

Creativity Through Compassion

This article has been adapted from a talk I gave at Creative Mornings in Richmond, VA in October 2017.
Go to the profile of Heather Winkle
Heather Winkle
Finding the Romance of Financial Empathy

Finding the Romance of Financial Empathy

How an Unexpected Research Insight Turned into a Dating Game
Go to the profile of Beth Schwindt
Beth Schwindt
Service Design Tools & Methods

Service Design Tools & Methods

Boiled-down, illustrated, and on a poster!
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ONE Design
Designing the Designer

Designing the Designer

Jesse James Garrett’s Midwest UX 2017 Keynote
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ONE Design
Knowledge: Where It Lives and How to Find It

Knowledge: Where It Lives and How to Find It

When I joined Capital One in the summer of 2016, there were hundreds of designers in our ONE Design organization — and I didn’t know any of…
Go to the profile of Megan Hamilton
Megan Hamilton
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