By: Jess Kessin
Hi. My name is Shawn, and I’m a content strategist and UX writer at Capital One. I simplify user experiences.
Face it. While you might have a vision, you really don’t have a clue of all the things that are required…
I recently had the pleasure of being the emcee for Capital One’s Design Pro Bono event, Social…
Managing a customer’s journey across time and touchpoint is a labor of love. Attempting to manage different journeys for…
You’re brilliant, you really are. Smile real big. Because you know what the future should look…