Chattermill Blog

Top 5 learnings we’ve discovered working with the top companies for customer experience.

We Analysed ASOS’s Customer Experience and Here’s What We Found

Here are the top things ASOS does to champion customer experience (and what you can do about it)

How To Avoid Being Trump’ed By Your Customers

It is safe to say that almost none of the analysts looking at the 2016 US…

The 5 Principles of Good Customer Experience

There are many components involved in providing good CX (personalisation, trust, proactivity) but what are the basic building blocks that any business should have in place to deliver truly great CX?

Why the creator of NPS thinks you should look at customer verbatims

Fred Reichheld, the man behind Net Promoter Score, recently recorded a podcast where he argues among other things that every business…

E-commerce CX — 2016 Insights

Like every other industry, Ecommerce is being disrupted by tech from multiple sides. Huge brands like Asos…

The Government is shaking up the fintech industry. Here’s what to expect

The State of Customer Experience in Insurance in 2016

Survival of the fittest in Customer Experience

Why in the modern world companies that don’t do Customer Experience well will be eaten alive by those that do.