It is safe to say that almost none of the analysts looking at the 2016 US…
There are many components involved in providing good CX (personalisation, trust, proactivity) but what are the basic building blocks that any business should have in place to deliver truly great CX?
Like every other industry, Ecommerce is being disrupted by tech from multiple sides. Huge brands like Asos…
Why in the modern world companies that don’t do Customer Experience well will be eaten alive by those that do.
(and what do you do with it)
