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Omnichannel retail and the rise of experiential shopping
Omnichannel retail and the rise of experiential shopping
Himshikha Pant
Aug 7
The dual impact of open banking: streamlining payments & enhancing cx
The dual impact of open banking: streamlining payments & enhancing cx
Himshikha Pant
Aug 7
The psychology of consumer behavior: Steering decision-making
The psychology of consumer behavior: Steering decision-making
In CX space, psychology isn’t just a sidekick; it is the very essence of understanding consumers. When we delve into the complexities of…
Harsha Khubwani
Jul 29
How Customer Insights Revolutionize Experience Beyond the Product
How Customer Insights Revolutionize Experience Beyond the Product
Customer insights are a gold mine of innovative ideas and much-needed transformations. From product refinement to new launches, insights…
Harsha Khubwani
Jul 18
Cybersecurity as a competitive benchmark for customer experience
Cybersecurity as a competitive benchmark for customer experience
The more technologically advanced customer experiences you deliver, the more data your users generate. This, in turn, offers you untapped…
Himshikha Pant
Jul 10
Decoding customer insights: From data to actionable strategies
Decoding customer insights: From data to actionable strategies
Imagine looking into a magic crystal ball that reveals your customers’ desires, frustrations, and preferences. What if you could transform…
Himshikha Pant
Jul 5
Hassle-free unified CX reporting when using Qualtrics
Hassle-free unified CX reporting when using Qualtrics
Declining survey response rates, an explosion of new feedback channels, and rapidly changing customer expectations are realities today…
Harsha Khubwani
Jun 17
5 Tips for food delivery app platforms to optimize customer experience
5 Tips for food delivery app platforms to optimize customer experience
How we eat is changing. There’s no cuisine or dish you can’t get delivered at home; even time is no longer a constraint. With more…
Himshikha Pant
Jun 13
The link between customer experience, client-centricity & business growth
The link between customer experience, client-centricity & business growth
The customer experience before, during, and after the sale matters because it impacts customers’ overall opinion about your brand and their…
Himshikha Pant
Jun 5
Customer Experience Ecosystem — Clootrack
Customer Experience Ecosystem — Clootrack
What is the Customer Experience Ecosystem?
Harsha Khubwani
Apr 10
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