The Fine Art of Bot Naming

When chatbots introduce themselves, one of the first things they tell us is their name. From HelloFresh’s Freddy…

Why bot gender matters

When you design a bot, creating the bot’s persona and backstory will inevitably bring up the question of whether your…

Why smart conversation designers study linguistics

5 steps to improve intent recognition

Take a look at the following conversation:

Why didn’t Alexa make the Wheel of Freestyle on The Tonight Show with Jimmy Fallon?

STOP 🛑 Don't build a chatbot in 2020 without reading this!

I just had a marketing epiphany!

4 Things Every Conversation Designer Should Know

Conversation Design: The Cooperative Principle

When The Student Becomes The Teacher

Just days before the whole of the Netherlands went on lockdown, I spent two days in Amsterdam…

Conversation Design Process: Where To Begin

If humans and AI will be living and working together, they need to learn to…