Conversational Academy

The Fine Art of Bot Naming

When chatbots introduce themselves, one of the first things they tell us is their name. From HelloFresh’s Freddy…

When The Student Becomes The Teacher

Just days before the whole of the Netherlands went on lockdown, I spent two days in Amsterdam…

Why didn’t Alexa make the Wheel of Freestyle on The Tonight Show with Jimmy Fallon?

5 steps to improve intent recognition

Take a look at the following conversation:

STOP 🛑 Don't build a chatbot in 2020 without reading this!

I just had a marketing epiphany!

Why bot gender matters

When you design a bot, creating the bot’s persona and backstory will inevitably bring up the question of whether your…

Why smart conversation designers study linguistics

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4 Things Every Conversation Designer Should Know