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Conversational Academy
A community driven magazine, written by certified conversation designers
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The Fine Art of Bot Naming
The Fine Art of Bot Naming
When chatbots introduce themselves, one of the first things they tell us is their name. From HelloFresh’s Freddy to Lufthansa’s Elisa and…
Gabi Buchner
Aug 18, 2020
When The Student Becomes The Teacher
When The Student Becomes The Teacher
Just days before the whole of the Netherlands went on lockdown, I spent two days in Amsterdam. I had a great excuse to be there: I was…
Claire van Leeuwen
Jun 15, 2020
Why didn’t Alexa make the Wheel of Freestyle on The Tonight Show with Jimmy Fallon?
Why didn’t Alexa make the Wheel of Freestyle on The Tonight Show with Jimmy Fallon?
🥁 ….. Because she couldn’t rap re-prompts
Frank Zhou
May 19, 2020
5 steps to improve intent recognition
5 steps to improve intent recognition
Take a look at the following conversation:
Wieger den Boer
May 5, 2020
STOP 🛑 Don’t build a chatbot in 2020 without reading this!
STOP 🛑 Don’t build a chatbot in 2020 without reading this!
I just had a marketing epiphany!
Frank Zhou
Apr 20, 2020
Why bot gender matters
Why bot gender matters
When you design a bot, creating the bot’s persona and backstory will inevitably bring up the question of whether your bot will have…
Gabi Buchner
Apr 14, 2020
Why smart conversation designers study linguistics
Why smart conversation designers study linguistics
Conversation design is about creating natural and human-like conversations. As a conversation designer, your design choices are based on…
Jurgen Gravestein
Mar 31, 2020
Become a writer at the Conversational Academy Publication
Become a writer at the Conversational Academy Publication
You are a certified conversation designer and have a story to tell. Brilliant. That’s why we created this publication.
Hans van Dam
Mar 3, 2020
4 Things Every Conversation Designer Should Know
4 Things Every Conversation Designer Should Know
Conversation design can be fun, challenging, and frustrating. It can be all of those at the same time. In the past 1,5 years, I had the…
Jurgen Gravestein
Mar 2, 2020
A Good Conversational Experience For Returning Users
A Good Conversational Experience For Returning Users
Imagine you get invited to one of your best friends' party. It is a familiar setting and you know most people. You make the rounds, shake…
Hans van Dam
Nov 6, 2019
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