Go to CXinnovations
About
CXinnovations
A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.
Note from the editor

The CXinnovations blog is all about sharing the experience and expertise of Nu Echo’s consultants, developers, business analysts, architects, and researchers gained from working on large omnichannel contact center projects. This blog explores themes like customer experience, agility in CCC projects, development and testing methdologies, best practices in conversational interfaces, latest trends and technologies (yes, we do A.I., chatbots, and the like), and more. Enjoy!

Editors
Go to the profile of Dominique Boucher
Dominique Boucher
CTO of Nu Echo. Passionate about AI/deep learning, chatbots, omnichannel CX. Erlang/Elixir advocate.
Go to the profile of Yves Normandin
Go to the profile of Stephanie Quinn
Stephanie Quinn
Marketing professional, artist, creative thinker
Go to the profile of Charlotte Dab
Writers
Go to the profile of Dominique Boucher
Dominique Boucher
CTO of Nu Echo. Passionate about AI/deep learning, chatbots, omnichannel CX. Erlang/Elixir advocate.
Go to the profile of Yves Normandin
Go to the profile of Stephanie Quinn
Stephanie Quinn
Marketing professional, artist, creative thinker
Go to the profile of Pascal Deschênes
Pascal Deschênes
Tech Thinker. Co-Founder & Chief Product Architect @nuecho. Speech Recognition & Telephony Industry. Hike. Code. Read. Build. Garden.
Go to the profile of Jean-Philippe Gariépy
Jean-Philippe Gariépy
Contact center solution designer, developer for developers
Go to the profile of Linda Thibault
Linda Thibault
VUI design specialist, passionate about CX, speech technologies and conversational user interface
Go to the profile of Guillaume Voisine
Guillaume Voisine
Software developer at @nuecho