The CXinnovations blog is all about sharing the experience and expertise of Nu Echo’s consultants, developers, business analysts, architects, and researchers gained from working on large omnichannel contact center projects. This blog explores themes like customer experience, agility in CCC projects, development and testing methdologies, best practices in conversational interfaces, latest trends and technologies (yes, we do A.I., chatbots, and the like), and more. Enjoy!