"the art and science of facilitating communication between users and enterprises"
The path toward conversational IVR
As any other customer facing channel, an IVR should offer a good user experience. It should be an…
Dec 21, 2017
We chose Elixir to build our chatbot
And we’re glad we did!
Dec 18, 2017
If you have just 5 minutes to spare, go make a sandwich, not a chatbot!
Our journey in building a…
Dec 14, 2017
Adventures in bootstrapping chatbot NLU models
Nov 30, 2017
Building a truly conversational chatbot takes more than 30 minutes
Nov 28, 2017
For or against conversational bots for customer service?
Nov 17, 2017
Look, Ma! No Server!
Going Serverless for our Call Recording Post-Processing Pipeline
Sep 21, 2017
Opus Research Intelligent Assistants Conf — Day 2
Sep 20, 2017
Opus Research Intelligent Assistants Conference 2017
Day 1 Recap
Sep 8, 2017
Programming languages and innovation
Or the story of three attempts at introducing new programming…