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CXinnovations
"the art and science of facilitating communication between users and enterprises"
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Nu Echo
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Linda Thibault
Jun 11
The path toward conversational IVR
As any other customer facing channel, an IVR should offer a good user experience. It should be an…
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60
Guillaume Voisine
Dec 21, 2017
We chose Elixir to build our chatbot
And we’re glad we did!
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25
Dominique Boucher
Dec 18, 2017
If you have just 5 minutes to spare, go make a sandwich, not a chatbot!
Our journey in building a…
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24
Linda Thibault
Dec 14, 2017
Adventures in bootstrapping chatbot NLU models
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32
Linda Thibault
Nov 30, 2017
Building a truly conversational chatbot takes more than 30 minutes
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77
2 responses
Dominique Boucher
Nov 28, 2017
For or against conversational bots for customer service?
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26
Pascal Deschênes
Nov 17, 2017
Look, Ma! No Server!
Going Serverless for our Call Recording Post-Processing Pipeline
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5
Dominique Boucher
Sep 21, 2017
Opus Research Intelligent Assistants Conf — Day 2
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6
2 responses
Dominique Boucher
Sep 20, 2017
Opus Research Intelligent Assistants Conference 2017
Day 1 Recap
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19
4 responses
Dominique Boucher
Sep 8, 2017
Programming languages and innovation
Or the story of three attempts at introducing new programming…
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110
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