CXinnovations

An Answer to Anatomy of a chatbot

Or why “develop a chatbot in 10 minutes” is simply a false promise!

6 easy ways to break a chatbot

Or searching for the “chat” in chatbots

Waiting on hold shouldn’t have to be so painful

The role your voice channel still plays in customer service & satisfaction

Blended AI: The Genesys Vision for AI in Customer Experience

5 reasons customer service chatbots must be part of your omnichannel strategy