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CXinnovations

"the art and science of facilitating communication between users and enterprises"

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  • Nu Echo
  • Go to the profile of Guillaume Voisine
    Guillaume Voisine
    Feb 4

    Conversational UX for chatbots

    An overview of essential discourse patterns, part 1

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    Go to the profile of Linda Thibault
    Linda Thibault
    Jan 30

    Whaddya mean, conversational IVR?

    Conversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual…

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    Go to the profile of Pascal Deschênes
    Pascal Deschênes
    Jan 21

    Dialogflow and Beyond

    Nu Echo has been using Google Dialogflow for some time now and would like to take a moment to share our thoughts about…

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    Go to the profile of Linda Thibault
    Linda Thibault
    Jun 11, 2018

    The path toward conversational IVR

    As any other customer facing channel, an IVR should offer a good user experience. It should be an…

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    Go to the profile of Guillaume Voisine
    Guillaume Voisine
    Dec 21, 2017

    We chose Elixir to build our chatbot

    And we’re glad we did!

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    Go to the profile of Dominique Boucher
    Dominique Boucher
    Dec 18, 2017

    If you have just 5 minutes to spare, go make a sandwich, not a chatbot!

    Our journey in building a…

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    Go to the profile of Linda Thibault
    Linda Thibault
    Dec 14, 2017

    Adventures in bootstrapping chatbot NLU models

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    Go to the profile of Linda Thibault
    Linda Thibault
    Nov 30, 2017

    Building a truly conversational chatbot takes more than 30 minutes

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    2 responses
    Go to the profile of Dominique Boucher
    Dominique Boucher
    Nov 28, 2017

    For or against conversational bots for customer service?

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    Go to the profile of Pascal Deschênes
    Pascal Deschênes
    Nov 17, 2017

    Look, Ma! No Server!

    Going Serverless for our Call Recording Post-Processing Pipeline

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