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CXinnovations
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Nu Echo
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Conversational Interfaces
CXinnovations
A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.
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Conversational Interfaces
Linda Thibault
in
CXinnovations
Jun 11, 2018
The path toward conversational IVR
As any other customer facing channel, an IVR should offer a good user experience. It should be an…
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