Top Stories published by Design for Service in 2016
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December

Mapping the Postmates Customer Experience

Team project with Allison Huang, Shruti Aditya Chowdhury, Chris Feng, Zai Aliyu and Helen Hong .

Brainstorm 1 : Mapping the Customer Journey


Mapping the Postmates Partner Experience

Project by Gina Huang, Lisa Otto, Courtney Pozzi, Brian Yang

We were looking at particular stakeholders in the Postmates service experience to break apart the interactions and value exchanges. We diagrammed the experience from the…


Aid Abroad — Service Design Process Blog

Our Team: Ming, Yoon-ji Kim, cpozzi, Zai Aliyu, Tracy Potter

Our team is focusing on designing a service based around what happens when you have a medical emergency when you are traveling.


Mapping Postmates as a Service from the Drivers’ Perspective

For Molly Steenson’s Designing for Service, Spring 2016

By Justin Finkenaur, Saumya Kharbanda, Julia Petrich, Tracy Potter, and Diana Sun

Initial Brainstorming…


Design(ing) for Service: Housing Transitions

Process documentation for our final project in molly w steenson’s Design for Service class. Group: Angela Ng, Gabriel Mitchell, Allison Huang. Previously Foster Care (02.18–03.22)

02.18–03.22 Foster Care

These were the top 10 stories published by Design for Service in 2016. You can also dive into monthly archives for 2016 by using the calendar at the top of this page.