Design for Service Syllabus

Spring 2016, Carnegie Mellon School of Design

Cafe Service Experience Reflection

I spent some time in the Forbes and Craig Starbucks, observing the service experience.

I visited at around 5pm on Wednesday, and there were about 5 employees working, which seemed like a…

The Travel Experience — Physical, Digital, Hybrid

Traveling with the Greyhound Bus

Digital, hybrid and physical experience

A lot of services that rely on physical entities in the past has now been digitalized…

Spotify, Trader Joe’s, and Grubhub: Service Experiences in the 21st Century

Spotify: A Wholly Digital Service

Panera Bread’s Service Experience

For Prof. Molly Wright Steenson’s Design for Service class at Carnegie Mellon University, I chose to…

Service Experience at Hello Bistro

By Diana Sun and Lauren Zemering

At Hello Bistro in Oakland, there are 2 different food services; there is a salad bar and a burger ordering system. Within these two systems, there is the choice of either ordering these items as a dine-in or…