Design for Service

Service Design Team Project (Politics)

3/3/2016

For Molly Steenson’s Design for Service Class, our team (Team Politics) have begun to explore the problem space of voting.

We have recently published a survey to help us develop a better understanding…

Documenting a service

As soon as you enter Dobra Tea, you encounter the reception that also serves as the tea making station and product…

Spotify, Trader Joe’s, and Grubhub: Service Experiences in the 21st Century

Spotify: A Wholly Digital Service

Services, Digital & Physical

For the service design class, we were asked to explore three service experiences that spanned physical and digital spaces — and methods of representing those experiences graphically.

Local Library

Cafe Service Experience Reflection

I spent some time in the Forbes and Craig Starbucks, observing the service experience.

I visited at around 5pm on Wednesday, and there were about 5 employees working, which seemed like a…