A human-centred theory of change

We’re using emotion mapping to understand what really makes a difference in social interventions

I’ve lived without a shower or hot water for the past week after moving house. It’s…

Not if, but how we involve people

The way we encourage participation determines the value we get from it.

The Changing Face of Digital Exclusion: It’s not your nan

The Online Centres Network has been delivering digital inclusion for over 10 years. Last autumn, we celebrated helping 2 million people get online.

Forget policy — start with people

No one ‘delivers policy’.

I sometimes think of myself as a reformed policy wonk. Since my early career in a think tank I’ve become more and more disenchanted with the idea of policy: policy making, policy setting, influencing…

Natural innovators vs professional innovators

Avoiding making a professional class of problem solvers

If you work in a design, research or policy capacity you’re what I call a professional innovator. You’ll have learnt a series of…

Making Design Workshops Accessible

We’re co-designing a digital health model for people with hearing and/or visual impairments — but was my design workshop accessible enough?

How We Change the World. And how we understand that change

Designing our practice

The principles we work by

Growing a design studio at Good Things Foundation has given the team an opportunity for us to think deeply about how we work and how we practice design for the specific problems we are trying to solve. This meant looking…

The Full User Journey

When I think about universal, accessible, inclusive or participatory design, be it in the digital or real world I don’t…

Good Things Foundation, Toynbee Hall & The Money Advice Service: what is the problem we are trying to solve?

Why being poor makes you poorer, and why being offline makes you even poorer still.