Forget policy — start with people

No one ‘delivers policy’.

I sometimes think of myself as a reformed policy wonk. Since my early career in a think tank I’ve become more and more disenchanted with the idea of policy: policy making, policy setting, influencing…

Natural innovators vs professional innovators

Avoiding making a professional class of problem solvers

If you work in a design, research or policy capacity you’re what I call a professional innovator. You’ll have learnt a series of…

How We Change the World. And how we understand that change

The Full User Journey

When I think about universal, accessible, inclusive or participatory design, be it in the digital or real world I don’t…

Design thinking is everywhere

We just need to learn how to find it

The Digital Cognition Project — Towards A New Model Of Digital Inclusion Based On Living Well With Technology

5 things to know before you try to sell digital to older people

Key findings from our design sprint on communicating the benefits of digital to older people

From natural innovation to professional problem solving

How design adds value to the community sector.

We — Good Things Foundation — are in a unique position. We manage the Online Centres Network. The network started life as a…

It’s no chuckling matter

To micro, to macro, to micro, to macro…