Documenting our successes and failures as we try to serve people better

Kerry Lyons in Doing Service Design at the National Lottery Heritage Fund

Oct 15, 2019

Weeknotes

2 September — 15 September

Digital Service Design Weeknotes

What we’ve done in the last…

Kerry Lyons in Doing Service Design at the National Lottery Heritage Fund

Apr 14, 2020

1 April — 13 April

Digital Service Design Weeknotes

Kerry Lyons in Doing Service Design at the National Lottery Heritage Fund

Apr 28, 2020

14 April — 28 April

Digital Service Design Weeknotes

Kerry Lyons in Doing Service Design at the National Lottery Heritage Fund

Sep 17, 2019

Weeknotes: 4th September — 17th September

We’ve been busy this sprint at the National Lottery Heritage Fund working on a mixture of things. You can see everything we’re working on — and have worked on — in our trello board, which you should be able to view without creating an account.

Alice Kershaw in Doing Service Design at the National Lottery Heritage Fund

Apr 30, 2019

Exploring the digital landscape

Over the last six months I have been working with Tom Steinberg to bring in a new digital service design team into the Fund, to help us create a truly excellent grants and investment experience for our users. It has been a massive learning curve and whilst I understand…