There are more entrepreneurs now than at any point in history. Lots of things are in the DNA of…
Shareholder value. Ask 10 people what it is, and you are likely to get 10 answers. From the very…
For years I’ve taken issue with the term omnichannel for lots of reasons. I’ve even written a few other articles…
aka The Seamless Experience is the new reality
(PS — by writing this article I am putting myself at great personal risk, as my mother adores Marks & Spencer more than anything in life, perhaps even her five…
I spoke several months ago at a conference hosted by Drapers, on the topic of developing the…