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OUTSIDE INnovation
OUTSIDE INnovation
We waited two days for someone to mention the customer.
Robin Timothy
Jul 17, 2017
The Four Horizons of Operational Excellence
The Four Horizons of Operational Excellence
“What problem are we trying to solve?”
John Norcross
Mar 7, 2017
Why do customers say NO to many electric utilities demand management programs?
Why do customers say NO to many electric utilities demand managemen...
I was speaking to a friend of mine about this recently.
Ian Joseph
Feb 27, 2017
Getting Ready to Get Ready? Moving Out the Door with the Framing Canvas
Getting Ready to Get Ready? Moving Out the Door with the Framing Ca...
“It’s a dangerous business, Frodo, going out your door. You step onto the road, and if you don’t keep your feet, there’s no knowing where…
John Norcross
Jan 30, 2017
The Six Roles of an Internal Continuous Improvement Organization
The Six Roles of an Internal Continuous Improvement Organization
Imagine that you are the leader of a business unit and your team is trying to close a gap in performance (think: product quality, customer…
John Norcross
Jan 3, 2017
O.J. and Me - A remembrance.
O.J. and Me - A remembrance.
ESPN recently aired a highly-acclaimed 5-part documentary series on the O.J. Simpson murder trial.
Robin Timothy
Oct 20, 2016
Re-thinking the role of the CHRO
Re-thinking the role of the CHRO
Now more than ever, CEOs are consulting with their CHROs before they make major organizational decisions. Corporate boards too, have…
Ian Joseph
Oct 3, 2016
Human-centred Change at LaGuardia Airport
Human-centred Change at LaGuardia Airport
I was furious.
John Norcross
Sep 13, 2016
“Don’t call us millennials!”
“Don’t call us millennials!”
My colleague and I met her at a dinner which doubled as a networking opportunity for us to meet exciting recruitment prospects. Her name…
Ian Joseph
Jul 13, 2016
Kafkaeseque Leadership
Kafkaeseque Leadership
► Adapted from Franz Kafka’s short story, Poseidon.
John Norcross
Jul 6, 2016
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