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Understanding Clients
Industry Insights
Impact and Measurement
The Platform Era
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Understanding Clients
Understanding the needs of clients in digital financial services.
WeChat, You Chat, We All Chat: the importance of social media and entertainment for digital finance
WeChat, You Chat, We All Chat: the importance of social media and entertainment for digital finance
How WeChat used social media and entertainment to make a success of payments
Jessica Osborn
Aug 3, 2018
Exploring the use of digital financial services in daily life
Exploring the use of digital financial services in daily life
Unpacking the nuances of use brings to light deeper insights around how the digital finance community can better drive effective DFS use.
Annabel Schiff
Mar 2, 2018
Does digital finance really address low-income customers’ needs?
Does digital finance really address low-income customers’ needs?
By Maha Khan
Alina Kaiser
Feb 26, 2018
Is digital finance changing the lives of the “excluded” for the better?
Is digital finance changing the lives of the “excluded” for the better?
It’s easy to assume different people will use digital financial services the same way, but factors like age & gender shape impact outcomes.
Niamh Barry
Apr 5, 2018
Intermediated use of digital finance: cause for concern or celebration?
Intermediated use of digital finance: cause for concern or celebration?
Not everyone uses digital finance as it was originally intended.
Annabel Schiff
Jan 15, 2018
Show me the money: is there a business case for digital finance providers?
Show me the money: is there a business case for digital finance providers?
By Maha Khan
Alina Kaiser
Dec 21, 2017
The power of technology and the persistence of paper: An analysis of advances in digital finance UX
The power of technology and the persistence of paper: An analysis of advances in digital finance UX
By David Hutchful
Alina Kaiser
Dec 7, 2017
Baffled by behaviors: understanding nuanced barriers to adoption
Baffled by behaviors: understanding nuanced barriers to adoption
Understanding what drives customers to adopt and regularly use a product or service involves more than understanding needs.
Annabel Schiff
Nov 14, 2017
The struggles of success: addressing the poor’s financial needs through digital finance
The struggles of success: addressing the poor’s financial needs through digital finance
While access to digital financial services has continued to grow, meaningful use of the available services has struggled to keep pace.
Annabel Schiff
Nov 7, 2017
The incessant struggle: incentivizing customers to keep value digital
The incessant struggle: incentivizing customers to keep value digital
Only 7% of the people affected by a catastrophic disaster had formal savings; the rest saved at home under mattresses — losing everything.
Annabel Schiff
Feb 15, 2018
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