Summary: By treating user interviews as in-person surveys, we may miss important feedback from our research participants. This article explains how asking open-ended questions can uncover…
Summary: This article explores why leading questions impact the answers people give, and how to craft the perfect question to derive hidden insights…
As product designers and user experience professionals, we need to be aware of how cognitive biases impact our research and testing. Every Wednesday, the Flexport design team will breakdown user…
Summary: Humans are wired to resist change. Designers and Engineers observe this resistance firsthand when building the future. This article discusses how to manage negative user…
Summary: Countless products fail because designers aren’t able to discover the truth behind user behavior before launch. This…
These were the top 10 stories published by Flexport UX in 2017. You can also dive into monthly archives for 2017 by using the calendar at the top of this page.