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Slack Support — Reporting & Metrics
Slack Support — Reporting & Metrics
9 Most important metrics when supporting customers in Slack
Vlad Shlosberg
Mar 29, 2021
Internal Slack Support
Internal Slack Support
Part 1: Why slack support and getting started
Vlad Shlosberg
Mar 22, 2021
Is Slack support like Chat?
Is Slack support like Chat?
One of the top misconceptions we hear about Slack support falls into one of these buckets…
Vlad Shlosberg
Mar 12, 2021
Slack Support Podcast
Slack Support Podcast
About a week ago, Charlotte Ward of Customer Support Leaders Podcast released the last part of her 6 part series about companies using…
Vlad Shlosberg
Feb 17, 2021
Slack Community channels
Slack Community channels
How many channels does your Slack community have? Is 1 too little? Should you add a channel per topic? How about a channel called…
Vlad Shlosberg
Sep 16, 2020
Google Data Studio — and you should too!
Google Data Studio — and you should too!
3 reasons, pros and cons to why you should offer your customers a connector to Google Data Studio.
Vlad Shlosberg
Aug 17, 2020
Models of Slack Support
Models of Slack Support
I was recently was part of a conversation about different types of support models over Slack. So here it is reposted for all. Here are…
Vlad Shlosberg
Aug 10, 2020
New (Slightly Shocking) Explainer Video
New (Slightly Shocking) Explainer Video
Are you tired of seeing ads that say “Shocking new …” or “You will never believe …”. Well me too. But really, we did want to add something…
Vlad Shlosberg
Aug 6, 2020
Did you miss us?
Did you miss us?
I know you did — we missed you too. So here is a quick summary of where we are since we last left off.
Vlad Shlosberg
Aug 4, 2020
Foqal Demo at the Kubernetes Community Meeting
Foqal Demo at the Kubernetes Community Meeting
This past week we got a chance to demo Foqal at the Kubernetes Community meeting. Kubernetes is a very large, extremely successful, and…
Vlad Shlosberg
Sep 14, 2018
Open Sourcing Policies
Open Sourcing Policies
We are open sourcing our Privacy Policy, Terms of Service, and Subprocessor Addendum. Additionally we plan to open source as many legal…
Vlad Shlosberg
May 23, 2018
GDPR for Startups
GDPR for Startups
It’s 2018, you should be thinking of security and privacy from the start. Having worked for a large company before, we knew how important…
Vlad Shlosberg
May 10, 2018
Foqal Update
Foqal Update
The last couple of weeks have really been about making Foqal work faster and better at detecting your questions and answers. Additionally…
Vlad Shlosberg
May 10, 2018
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