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Important Factors that May Affect a Government’s Transformation Strategy

Important Factors that May Affect a Government’s Transformation Strategy

A government transformation strategy relies heavily upon several factors in order to achieve a desired outcome. Citizen engagement efforts…
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Improving Digital Presence to Serve Citizens

Improving Digital Presence to Serve Citizens

So, now that there is a clear understanding regarding the challenges and barriers to participation involving government organizations and…
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Why Governments are Making the Switch to Digital

Why Governments are Making the Switch to Digital

Government entities are transforming themselves in an effort to meet the demands of their citizens. What is their vehicle of choice…
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Rock Solid

How to Determine the ROI of your Customer Relationship Solution

As states and local municipalities continue to face budget cuts, it seems more difficult now than ever to think about your citizens. As a…
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Features of a Good CRM

Open Communication Amongst Departments
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8 Requirements of a Modern Government Customer Relationship Management Solution

8 Requirements of a Modern Government Customer Relationship Management Solution

We’ve talked a lot so far about the benefits of having a government CRM but now let’s talk about all the features you want to look for in…
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How Can You Prepare For This Culture Change?

How Can You Prepare For This Culture Change?

Guiding and managing change is one of the toughest challenges leaders can face. According to McKinsey, 70% of transformations fail. While…
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