In SaaS sales specifically there is a shift happening in what sales does. It’s no longer all about “selling” a prospect. It’s about helping and guiding them to a successful outcome.
In a small SaaS company, deep understanding…
When you own a brick-and-mortar store and the street it’s on is under construction, closing up…
Talking about negativity with support professionals is a…
If you ask me about the future of customer support, I’ll say it belongs to the companies who view…
Is there a person who, whenever they appear in your support…
The people in community management are…