The Relationship Between Service & Upsell Opportunities

You don’t want your customer to be a one-time buyer. Your business would be short-lived.

Instead, you want to continue to engage them in your products or services, especially if you have ones that are…

5 Phrases Every Customer Service Rep Should Know (and Use)

We’ve all had bad customer service experiences. The ones where the representative on the phone said the wrong thing, or misinterpreted how we were feeling, or didn’t seem to pay attention to what we needed.

How To Measure Customer Service

Plenty of businesses claim they provide quality customer service. They say they do, but how can you know for sure? What’s the proof? Consider what you might hear:

“They tell us they like us!”