Customer Support by Email: Dos and Don’ts

Oh, inboxes. Where personal and work emails are met with an endless supply of social media updates, promotional notifications, spam and more.

Rumors abound that email is dying. That social media is the new era method of customer…

Should I Take a Customer Service Job?

You graduated. Congratulations!

You got laid off. That’s the worst.

You’re looking for a change. We totally understand.

The Relationship Between Service & Upsell Opportunities

You don’t want your customer to be a one-time buyer. Your business would be short-lived.

Instead, you want to continue to engage them in your products or services, especially if you have ones that are…

Understanding “Tone” & Its Impact On Conversations

Ever find yourself nervously smiling when you’ve just heard bad news?

Has someone ever thought you looked mad when you’re simply just resting, waiting for something to happen?

Act It Out: Customer Service Training Ideas Inspired by Acting Class

When you serve customers for a living, you’re always on. The phone rings, a new email alert pops up and in your mind the director is calling, “Action!” However, you know it’s not time to fake a smile. Customers…

8 Tips for Delightful Social Media Customer Service

Consider the social media channels your business is active on.

Why did you start those accounts? Was it to market your product? Talk to potential customers? Interact with current customers? Or just because everyone…

A Challenge: Sell Features, Not Benefits

Focusing your marketing copy on benefits instead of features is pretty much considered common knowledge these days.

I’ve been caught up in it myself over the years, redoing our website to include a more story-focused approach, or…

Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online

Hello. You’re here, so that means you’ve been on the Internet.

And that means you’ve probably seen the humor, happiness, positivity, sarcasm, and, unfortunately, downright ugliness…

The Preferred Methods of Customer Interaction: Survey Results

At The Delightenment Blog, we’ve started examining what makes customer service delightful. We want to explore what makes great support stand out, and what customer support solutions are most useful to the customer.