HelpSpot on Customer Service

Act It Out: Customer Service Training Ideas Inspired by Acting Class

When you serve customers for a living, you’re always on. The phone rings, a new email alert pops up and in your mind the director is calling, “Action!” However, you know it’s not time to fake a smile. Customers…

How to Create Realistic Customer Service Guidelines

Customer service representatives are the frontline of your brand. They are the face of your business, and the people taking the abuse while still delivering service with a smile. The way they interact with customers will decide whether…

Customer Support by Email: Dos and Don’ts

Oh, inboxes. Where personal and work emails are met with an endless supply of social media updates, promotional notifications, spam and more.

Rumors abound that email is dying. That social media is the new era method of customer…

Should I Take a Customer Service Job?

You graduated. Congratulations!

You got laid off. That’s the worst.

You’re looking for a change. We totally understand.

The Relationship Between Service & Upsell Opportunities

You don’t want your customer to be a one-time buyer. Your business would be short-lived.

Instead, you want to continue to engage them in your products or services, especially if you have ones that are…

5 Phrases Every Customer Service Rep Should Know (and Use)

We’ve all had bad customer service experiences. The ones where the representative on the phone said the wrong thing, or misinterpreted how we were feeling, or didn’t seem to pay attention to what we needed.

How To Measure Customer Service

Plenty of businesses claim they provide quality customer service. They say they do, but how can you know for sure? What’s the proof? Consider what you might hear:

“They tell us they like us!”

Understanding “Tone” & Its Impact On Conversations

Ever find yourself nervously smiling when you’ve just heard bad news?

Has someone ever thought you looked mad when you’re simply just resting, waiting for something to happen?