HelpSpot on Customer Service

8 Tips for Delightful Social Media Customer Service

Consider the social media channels your business is active on.

Why did you start those accounts? Was it to market your product? Talk to potential customers? Interact with current customers? Or just because everyone…

Should I Take a Customer Service Job?

You graduated. Congratulations!

You got laid off. That’s the worst.

You’re looking for a change. We totally understand.

Act It Out: Customer Service Training Ideas Inspired by Acting Class

When you serve customers for a living, you’re always on. The phone rings, a new email alert pops up and in your mind the director is calling, “Action!” However, you know it’s not time to fake a smile. Customers…

Who Are You Supporting? Defining Buyer Personas

The tech-loving college student.

The CIOs, CEOs, CFOs, and rest of the c-suite.

The SMB owner.

The family of four.

Face to Face

When was the last time you were face–to–face with your customers? For some people reading this the answer is never. For the rest of us it’s rarely.

Maybe the reason so many of us don’t like our project management software, our to-do software, our help desk software is that those…

The Top Personality Traits for Successful Customer Service Associates

People make all the difference.

• Great actors make characters come to life.
• Great chefs make ordinary foods extraordinary.

A Challenge: Sell Features, Not Benefits

Focusing your marketing copy on benefits instead of features is pretty much considered common knowledge these days.

I’ve been caught up in it myself over the years, redoing our website to include a more story-focused approach, or…

5 Phrases Every Customer Service Rep Should Know (and Use)

We’ve all had bad customer service experiences. The ones where the representative on the phone said the wrong thing, or misinterpreted how we were feeling, or didn’t seem to pay attention to what we needed.