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Go to the profile of Jin Jeon
Jin Jeon in Hubble

Making sense of Net Promoter Score (NPS)

Net Promoter Score (NPS) is a simple yet powerful tool for gauging customer loyalty and…

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Go to the profile of Jin Jeon
Jin Jeon in Hubble

7 Things to consider for drafting an effective research plan

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Go to the profile of Brian Byun
Brian Byun in Hubble

Collaboration between UX Research and Product

User experience (UX) researchers and product managers (PMs) are two essential…

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Go to the profile of Minhye Kim
Minhye Kim in Hubble

When to run unmoderated user testing

Unmoderated research works very well if you have qualitative…

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Go to the profile of Brian Byun
Brian Byun in Hubble

How to recruit high quality participants for user research

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Go to the profile of Brian Byun
Brian Byun in Hubble

Nick Hwang: Hubble’s new CTO

I am delighted to report that Nicholas Hwang will be joining Hubble as CTO. Nick started off his career as a software engineer at HubSpot (pre-IPO) and quickly became one of their tech leads. After his stint at Hubspot, Nick joined Klaviyo as a senior engineer before…

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Go to the profile of Jin Jeon
Jin Jeon in Hubble

Interviewing Techniques

In one of my favorite movies, Inception, Cobb (Leonardo DiCaprio) is depicted as a mind thief, the absolute best in…

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Go to the profile of Brian Byun
Brian Byun in Hubble

Unmoderated Usability Tests vs. Moderated Interviews 101

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Go to the profile of Jin Jeon
Jin Jeon in Hubble

Benefits of Unmoderated Testing

Unmoderated usability testing is a research methodology that helps teams conduct research without the…

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Go to the profile of Jin Jeon
Jin Jeon in Hubble

Understanding different factors in Net Promoter Score (NPS) and driving insights

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Hubble
Hubble
This blog is to share content for product makers and designers to understand their users better
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