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Human customer service
Articles that can help companies make their marketing, sales and customer service process a little more human.
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7 Customer Appreciation Ideas Small Businesses Can Actually Use
7 Customer Appreciation Ideas Small Businesses Can Actually Use
Click here to read the full article on Customericare’s blog
Customericare
Nov 27, 2014
How Live Chat can Boost Your Customer Engagement
How Live Chat can Boost Your Customer Engagement
Customer Engagement requires presence, not automation.
Customericare
Oct 6, 2014
A show don’t tell approach to customer centricity
What being customer centric really means? That’s actually a very good question. To answer it let me tell you a story, the story of the…
Customericare
Oct 3, 2014
Customer retention is attention to every detail. Don’t Pull a FedEx.
Customer retention is attention to every detail. Don’t Pull a FedEx.
Have you ever had to ship a package? Have you ever encountered problems? Has your package always come on time? Was it ever damaged?
Customericare
Aug 19, 2014
5 startups ruling the world of content marketing
5 startups ruling the world of content marketing
Content marketing is hard and time consuming. Building a base of loyal readers is a slow process requiring a lot of hard work. It can also…
Customericare
Aug 6, 2014
Is Automation Slowing You Down?
Is Automation Slowing You Down?
We tend to automate a lot of things nowadays. I’m in marketing and automation is huge for us marketers. Just today I scheduled some…
Customericare
Aug 6, 2014
A Parks and Rec guide to angry live chat customers
A Parks and Rec guide to angry live chat customers
Customers express their anger a bit differently when using text chat. From ALL CAPS to !!!???. And also I love Parks and Recreation.
Customericare
Jul 17, 2014
Do your customers ever go the extra mile to thank you?
Do your customers ever go the extra mile to thank you?
A customer insisted on buying this jeweler a drink from almost 2000 miles away!
Customericare
Jul 14, 2014
Why 90% of companies fail at delivering consistent customer service
Why 90% of companies fail at delivering consistent customer service
Script will never be the solution!
Customericare
Jul 3, 2014
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