Addressing Complex Adaptive Problems with Design and Systems Thinking (Part 2)

Where Systems Thinking…

Applying Theatre Within Service Design

In this blog I outline some connections between service design and theatre. In relation to…

Addressing Complex Adaptive Problems with Design and Systems Thinking — Part 1

Applying Systems Thinking and Action Research to Improve Service Design

Introduction

Addressing Complex Adaptive Problems with Design and Systems Thinking — Part 3

Following on from two earlier posts I outline below the third post in a series of three on the interplay between systems thinking, design and complexity. This third post focuses mostly on what…

The Speed and Scale of Digital Change: Why it matters and what to do about it

Fitting usability labs into Agile sprints

Traditionally, usability labs took a long time to organise — often becoming just a usability bug hunt, or resulting in a lengthy report of recommendations, which took weeks to produce, that no one will ever read.

From Yes And to Wizard of OZ: How I Applied my Creative Background to Unlock Innovation in User Research?

Creating a Coherent User Research Capability

For the forthcoming book User Research Explained I have just published my second chapter summary in a blog. In the chapter I set out what I believe are the essential features of a successful user research capability, what needs to be in place for it to…

Conflict doesn’t have to mean confrontation

No one wants conflict in a team or organisation, but it regularly arises, especially during times of change and transformation.

Understandably different people within any team are invested in different ways. Changing the status…