ILLUMINATION Book Chapters
Digital Intelligence — Chapter 19
IT Service Management, Technical Governance, And Compliance
Chapter 1, Chapter 2, Chapter 3, Chapter 4, Chapter 5, Chapter 6a, Chapter 6b, Chapter 7a, Chapter 7b, Chapter 8, Chapter 9, Chapter 10, Chapter 11, Chapter 12, Chapter 13, Chapter 14, Chapter 15, Chapter 16, Chapter 17, Chapter 18, Chapter 19, Chapter 20, Chapter 21
In this chapter, I introduce IT service management, technical governance, and compliance. My goal is to show the relationships among these crucial disciplines and critical considerations for technology and business executives responsible for the success of digital ventures.
Digital ventures require a broad spectrum of Information Technology (IT) service management tools, processes, and people.
IT service management as a discipline covers an extensive array of technology, process, and tools.
IT service management includes processes and functions such as change management, problem management, incident management, service level management, capacity management, availability management, business continuity management, and…
