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Inclusive Software
Essays about cognitive empathy, demographic assumptions, and software design.
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Thinking Styles
indiyoung.com
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Why Do Organizations Avoid Qualitative Research
Why Do Organizations Avoid Qualitative Research
(and how to change that)
Indi Young
Aug 6, 2020
Archetypes Don’t Have Photos, but Characters Do
Archetypes Don’t Have Photos, but Characters Do
Develop a cast of characters that represent archetypes you want to support
Indi Young
May 4, 2023
User Needs Are Too Shallow for Innovation
User Needs Are Too Shallow for Innovation
deeper sociological, problem-facing purposes have the stronger potential for innovation
Indi Young
Aug 7, 2020
Persuading Stakeholders / Pitching Problem Space Research
Define Value Beyond “faster-easier-efficient-scalable”
Define Value Beyond “faster-easier-efficient-scalable”
Why does the tech world only think of value in these terms?
Indi Young
Jul 21, 2023
Your Org’s Strategic Direction Is Based on Research
Your Org’s Strategic Direction Is Based on Research
This article was written in conjunction with Kunyi Mangalam.
Indi Young
May 22, 2023
A Powerful Lens: People’s Purpose
A Powerful Lens: People’s Purpose
Purpose is a way of framing how you look at something that brings so much more clarity of perception. When I say, “purpose,” I mean what a…
Indi Young
Jan 29, 2021
Yes to Problem Space Research
Yes to Problem Space Research
organizations are starving for knowledge, and they think everything is fine
Indi Young
Aug 7, 2020
Loath to Waste Time
Loath to Waste Time
It’s hard to identify if your team is just producing what should be produced, it’s embarrassing to realize it, so no one wants to discus…
Indi Young
May 14, 2018
Finding Budget
Finding Budget
How do we increase the proportion of money spent on design research?
Indi Young
May 14, 2018
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