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inland
Inland is a design and innovation lab within the Finnish Immigration Service (Migri). We combine design thinking and advanced technology to co-design services that support immigrants and their communities.
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To brand or not to brand, this is the question
To brand or not to brand, this is the question
One of the efforts of the Finnish government to adopt best practices from the private sector was to create Inland Design, an innovation…
Mariana Salgado
Sep 10
In networks, we trust
In networks, we trust
In our team, we network a lot. We participate in different networks with different level of commitment and involvement. In this article, I…
Mariana Salgado
Aug 26
Service design training in 7 days
Service design training in 7 days
PAMU ABC
Mariana Salgado
Aug 21
What is my application situation today?
What is my application situation today?
At Migri, there is one main question that we our customers care about “When is my decision ready?” Together with other colleagues at Migri…
Suse Miessner
Aug 19
Yes! We did our first design sprint
Yes! We did our first design sprint
Yes! we learnt
Mariana Salgado
Aug 13
My tools are our tools
My tools are our tools
On the collaborative development of a year clock for Migri board meetings
Mariana Salgado
Aug 6
Voice of Kamu — Experimenting with chatbot voice technology at Migri
Voice of Kamu — Experimenting with chatbot voice technology at Migri
Our Migri chatbot Kamu is now 1 year old. The team has taught the chatbot to answer in many of the content areas that Migri is concerned…
Suse Miessner
Jun 16
A podcast as a tool for personal, open and shared development
A podcast as a tool for personal, open and shared development
In November 2018 I started to host a podcast on design for social change in Spanish. In this article I explain the background and how a…
Mariana Salgado
Jun 10
Valtionhallinnon Chatbot-verkosto neuvoo ulkomaalaisia yrityksen perustamisessa
Valtionhallinnon Chatbot-verkosto neuvoo ulkomaalaisia yrityksen perustamisessa
Seuraavan vierasblogin takana on Miika Wires (Verohallinto) yhdessä Vesa Hagströmin (Migri) ja Olli Ilmarisen (PRH) kanssa. Kirjoitus avaa…
Inland Design
May 22
Onboarding a new organisation to “Starting up smoothly” — A Migri perspective
Onboarding a new organisation to “Starting up smoothly” — A Migri perspective
If you follow our Inland blog or twitter even just every now and then you’ve probably heard about Starting up Smoothly: It’s the project…
Suse Miessner
May 19
From demo to public pilot
From demo to public pilot
Documenting Starting up Smoothly working practices
Suse Miessner
May 16
Happy 1st Birthday Kamu!
Happy 1st Birthday Kamu!
We wish you all the best for your first birthday!
Inland Design
May 13
Defining and analysing roles of designers as a way to develop design capability in Migri
Defining and analysing roles of designers as a way to develop design capability in Migri
After working at Inland for half a year, I am finalising my MA thesis in Aalto University School of Art, Design and Architecture, while…
Kata Kantola
May 8
How the government will benefit from hiring foreign-background designers?
How the government will benefit from hiring foreign-background designers?
Personal reflections of a foreign background designer working in the Finnish government
Mariana Salgado
May 5
Collaborating to develop a chatbot network
Collaborating to develop a chatbot network
In this guest blogpost we asked writers from three organisations to share their points of view on creating content for a chatbot network…
Inland Design
May 1
Cards for development discussions
Cards for development discussions
(Keke kortit)
Mariana Salgado
Apr 8
Service design ambassador training
Service design ambassador training
Mariana Salgado
Mariana Salgado
Apr 8
Operating models or how do we work in Inland?
Operating models or how do we work in Inland?
Inland Design as an in-house co-design team in Migri is now one and half years old. We are still making our first steps. At the same time…
Mariana Salgado
Mar 27
Onboarding a new organisation for a joint chatbot service
Onboarding a new organisation for a joint chatbot service
In this first guest blogpost Olli Ilmarinen, Development Specialist at the Finnish Patent and Registration Office (PRH), describes PRH’s…
Inland Design
Mar 14
Mitä palvelumuotoilukoulutuksessa opittiin?
Mitä palvelumuotoilukoulutuksessa opittiin?
Vuosi on kulunut siitä, kun Migrin työntekijöille tarkoitettu palvelumuotoilukoulutus alkoi.
Mariana Salgado
Mar 11
One phone number for all questions
One phone number for all questions
How Inland participated in the reorganisation of Migri’s customer service phone lines
Kata Kantola
Mar 6
Q&Alenterilla yhdessä tietohaasteen kimppuun
Q&Alenterilla yhdessä tietohaasteen kimppuun
Joulukuussa 2018 toteutettiin Maahanmuuttoviraston ja Uudenmaan TE-toimiston yhteinen viestintäkokeilu: digitaalinen Q&Alenteri…
Pia Laulainen
Feb 27
From reactive to proactive services
From reactive to proactive services
First steps
Kata Kantola
Feb 26
Experiments on experiments — the outcomes
Experiments on experiments — the outcomes
Approximately one year back I started my internship at Inland Design and simultaneously started to work on my master thesis. It was a…
Anna Kokki
Feb 25
What data to share for the benefit of the asylum seekers?
What data to share for the benefit of the asylum seekers?
In September 2018, Inland began a collaboration project with Migri’s asylum unit, Kela (Finnish Social Insurance Institution) and…
Kata Kantola
Feb 18
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