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inland

Inland is a design and innovation lab. Inland Design was part of the Finnish Immigration Service from the year 2017 to 2019. Since the beginning of 2020, the service designers of the Inland Design are working within the Ministry of the Interior.

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  • Inland Design muuttuu verkostomaiseksi innovaatio- ja muotoilulaboratorioksi

    Inland Design muuttuu verkostomaiseksi innovaatio- ja muotoilulaboratorioksi

    Kirjoittaneet: Pia Laulainen ja Mariana Salgado
    Go to the profile of Pia Laulainen
    Pia Laulainen
    Jul 4, 2022
    Giving immigrant families a role in policy planning

    Giving immigrant families a role in policy planning

    Family ties and work have been the most common reason to move to Finland in recent years. However, family-based immigration is rarely at…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Oct 28, 2021
    Report on the experiences of safety and security among vulnerable groups

    Report on the experiences of safety and security among vulnerable groups

    As part of the Government Report on Internal Security in the Ministry of the Interior together with my colleagues in the Strategic steering…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Oct 22, 2021
    Policy labs challenges in the public sector: the value of design for more responsive organizations

    Policy labs challenges in the public sector: the value of design for more responsive organizations

    Inland design was part of Migri when Tamami Komatsu interviewed me to make a report for the European project she was working on in SISCODE…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Oct 8, 2021
    The value of design to the work of the ministry

    The value of design to the work of the ministry

    Mariana Salgado and Pia Laulainen
    Go to the profile of Mariana Salgado
    Mariana Salgado
    May 24, 2021
    Inland’s work right now

    Inland’s work right now

    Mariana Salgado and Pia Laulainen
    Go to the profile of Mariana Salgado
    Mariana Salgado
    May 17, 2021
    Remaining an idealist — leaving Migri after 3 years as a designer

    Remaining an idealist — leaving Migri after 3 years as a designer

    It is now just over 3 years that I started as a service designer at Migri, the Finnish Immigration Service, in August 2017. It has been…
    Go to the profile of Suse Miessner
    Suse Miessner
    Sep 27, 2020
    Inland Thesis

    Inland Thesis

    Design capability in Migri: revealing challenges and opportunities for the development
    Go to the profile of Inland Design
    Inland Design
    May 6, 2020
    Innovaatiot liittyen coronavirukseen

    Innovaatiot liittyen coronavirukseen

    Vapaa-ajallani pidän podcastia. Haastattelen muotoilijoita jotka tekevät social designiin liittyvää työtä espanjaksi. Olen tehnyt 14…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Mar 31, 2020
    Co-designing a HR chatbot personality

    Co-designing a HR chatbot personality

    If you have been following Inland Design work, you might know that in 2017, together with Susse Miessner, we have codesigned the customer…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Mar 30, 2020
    Inland is in the Ministry of the Interior, first steps

    Inland is in the Ministry of the Interior, first steps

    It has been two months since the Inland Design team has been operating in the Ministry of the Interior. As a design expert my experience…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Mar 25, 2020
    Matka koulunpenkiltä virkamiehen pallille

    Matka koulunpenkiltä virkamiehen pallille

    Henkilökohtainen tarina muotoiluopiskelijan muodonmuutoksesta
    Go to the profile of Pia Laulainen
    Pia Laulainen
    Jan 10, 2020
    On the future of Inland Design

    On the future of Inland Design

    In the design community there has lately been some bad news with the closure of Mind Lab in Denmark, as well as other design labs, such as…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Nov 3, 2019
    MyData 2019 — What Inlanders learned at the conference

    MyData 2019 — What Inlanders learned at the conference

    The global MyData2019 conference was organised at the end of September. It is now time for us to evaluate what we learned and how the…
    Go to the profile of Suse Miessner
    Suse Miessner
    Oct 31, 2019
    Teaching Kamu to speak

    Teaching Kamu to speak

    Final outcomes from Migri’s chatbot voice experiment
    Go to the profile of Suse Miessner
    Suse Miessner
    Oct 22, 2019
    The future of customer service

    The future of customer service

    (Voit lukea tämän artikkelin lopussa suomennetun version)
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Oct 1, 2019
    Learning from Spanish and Portuguese speaking designers

    Learning from Spanish and Portuguese speaking designers

    25 interviews to designers working in the public sector
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Sep 25, 2019
    To brand or not to brand, this is the question

    To brand or not to brand, this is the question

    One of the efforts of the Finnish government to adopt best practices from the private sector was to create Inland Design, an innovation…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Sep 10, 2019
    In networks, we trust

    In networks, we trust

    In our team, we network a lot. We participate in different networks with different level of commitment and involvement. In this article, I…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Aug 26, 2019
    Service design training in 7 days

    Service design training in 7 days

    PAMU ABC
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Aug 21, 2019
    What is my application situation today?

    What is my application situation today?

    At Migri, there is one main question that we our customers care about “When is my decision ready?” Together with other colleagues at Migri…
    Go to the profile of Suse Miessner
    Suse Miessner
    Aug 19, 2019
    Yes! We did our first design sprint

    Yes! We did our first design sprint

    Yes! we learnt
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Aug 13, 2019
    My tools are our tools

    My tools are our tools

    On the collaborative development of a year clock for Migri board meetings
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Aug 6, 2019
    Voice of Kamu — Experimenting with chatbot voice technology at Migri

    Voice of Kamu — Experimenting with chatbot voice technology at Migri

    Our Migri chatbot Kamu is now 1 year old. The team has taught the chatbot to answer in many of the content areas that Migri is concerned…
    Go to the profile of Suse Miessner
    Suse Miessner
    Jun 16, 2019
    A podcast as a tool for personal, open and shared development

    A podcast as a tool for personal, open and shared development

    In November 2018 I started to host a podcast on design for social change in Spanish. In this article I explain the background and how a…
    Go to the profile of Mariana Salgado
    Mariana Salgado
    Jun 10, 2019
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