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inland
Inland is a design and innovation lab within the Finnish Immigration Service (Migri). We combine design thinking and advanced technology to co-design services that support immigrants and their communities.
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Starting up smoothly — Connecting government agency information through chatbots
Starting up smoothly — Connecting government agency information through chatbots
In public services we realise that customers often call the wrong organisations with their questions. Why does this happen? The…
Suse Miessner
Oct 30
Design & Government- time for the next steps!
Design & Government- time for the next steps!
The Design & Government event brought together over 45 designers, design-minded civil servants and researchers for a lively discussion at…
Mariana Salgado
Oct 24
Inland team: Pia
Inland team: Pia
What have you been doing before? I have a colourful history with different occupations and working experiences. Late 1990’s I graduated as…
Pia Laulainen
Oct 17
Inland Thesis: “Leading with Legitimacy in Government Design Labs” by Kristin Swan
Inland Thesis: “Leading with Legitimacy in Government Design Labs” by Kristin Swan
October marks nearly a year since my first meeting with Inland to discuss the possibility to become a Service Design Intern and write a…
Kristin Swan
Oct 11
Inland team: Kata
Inland team: Kata
What have you been doing before?
Kata Kantola
Oct 1
Ideation Workshops: how to solve complex problems in 6 hours?
Ideation Workshops: how to solve complex problems in 6 hours?
When we talk and write about tools in service design, we most generally talk about each tool separately (e.g: brainstorming, affinity…
Mariana Salgado
Sep 6
My 6 months as an Inlander — the lessons learned
My 6 months as an Inlander — the lessons learned
I joined Inland in February 2018 for six months as a service design intern and a thesis maker. I was welcomed by the team that a month…
Anna Kokki
Aug 30
How we presented Inland’s user research in the organisation
How we presented Inland’s user research in the organisation
During spring 2018 we did user research in Inland. We interviewed customers, workers in NGO’s, and arranged three workshops with special…
Anna Kokki
Aug 27
Envisioning Canvas — a Collaborative Tool to Create Visions
Envisioning Canvas — a Collaborative Tool to Create Visions
What is the Canvas?
Mariana Salgado
Jul 25
Workshop results: Student’s experiences of residence permit application processes
Workshop results: Student’s experiences of residence permit application processes
In late March 2018 Inland arranged a workshop about student’s residence permits. The workshop included eight current students in Helsinki…
Anna Kokki
Jul 16
Road trip to Lappeenranta and Joutseno
Road trip to Lappeenranta and Joutseno
In March we went to Lappeenranta and Joutseno as part of our road trip in Finland initiative. Migri has offices around the country…
Mariana Salgado
Jun 8
How we started to collaborate with Human Resource unit? 10 ideas
How we started to collaborate with Human Resource unit? 10 ideas
When we started to work in inland, there were many projects already that related to the IT unit (digital services — Säpa). It was clear to…
Mariana Salgado
Apr 5
Experiment on experiments
Experiment on experiments
In a recent Inland blog post “The results from Inland’s spatial interventions,” we described the results of our spatial interventions…
Anna Kokki
Apr 2
The results from Inland’s spatial interventions
The results from Inland’s spatial interventions
During the Fall of 2017 Inland placed a set of participatory posters in corridors and common spaces in Migri offices all around Finland…
Anna Kokki
Feb 14
Inland Team: Anna
Inland Team: Anna
What have you been doing before?
Anna Kokki
Feb 9
Inland as a pea soup
Inland as a pea soup
In this article I open up some of the roles we have in the projects in which Inland collaborates. These roles are: co-designers…
Mariana Salgado
Feb 2
Inland Team: Kristin
Inland Team: Kristin
What were you doing before joining Migri?
Kristin Swan
Jan 30
Measuring Innovation in Inland
Measuring Innovation in Inland
As a new team in our organisation we often need to describe what Inland does. Sometimes we say that Inland is ”the innovation lab inside…
Suse Miessner
Jan 26
Inland team: Suse
Inland team: Suse
What have you been doing before?
Suse Miessner
Jan 22
How to design strategy
How to design strategy
As I wrap up my Master’s studies in Business Strategy at Aalto University, I am extremely excited about the opportunity to work at Inland…
Kristin Swan
Jan 22
Inland team: Mariana
Inland team: Mariana
What have you been doing before?
Mariana Salgado
Jan 15
What we are up to? — Oct 2017
What we are up to? — Oct 2017
This is a summary of the projects in which we are now working:
Mariana Salgado
Nov 22, 2017
Operational Model or how we work in Inland
Operational Model or how we work in Inland
As a new part of the Migri organisation and design studio, we have a need to establish our operational model: How do we do the work we do?
Mariana Salgado
Nov 22, 2017
Co-designing the customer service chatbot in Kuhmo
Co-designing the customer service chatbot in Kuhmo
In late September 2017 we spent 3 days in Kuhmo, one of Migri’s sites, where we ran different co-design sessions and researched the…
Mariana Salgado
Oct 27, 2017
From service vision to design concept- strengthening Migri’s customer service
From service vision to design concept- strengthening Migri’s customer service
When we started to work in Inland, we received a series of visions from our colleagues. They have mapped current challenges and together…
Mariana Salgado
Oct 22, 2017
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