Homepage
Open in app
Sign in
Get started
inland
Inland is a design and innovation lab. Inland Design was part of the Finnish Immigration Service from the year 2017 to 2019. Since the beginning of 2020, the service designers of the Inland Design are working within the Ministry of the Interior.
About
Guest posts
Website
Follow
Inland Thesis
Inland Thesis
Design capability in Migri: revealing challenges and opportunities for the development
Inland Design
May 6
Innovaatiot liittyen coronavirukseen
Innovaatiot liittyen coronavirukseen
Vapaa-ajallani pidän podcastia. Haastattelen muotoilijoita jotka tekevät social designiin liittyvää työtä espanjaksi. Olen tehnyt 14…
Mariana Salgado
Mar 31
Co-designing a HR chatbot personality
Co-designing a HR chatbot personality
If you have been following Inland Design work, you might know that in 2017, together with Susse Miessner, we have codesigned the customer…
Mariana Salgado
Mar 30
Inland is in the Ministry of the Interior, first steps
Inland is in the Ministry of the Interior, first steps
It has been two months since the Inland Design team has been operating in the Ministry of the Interior. As a design expert my experience…
Mariana Salgado
Mar 25
Matka koulunpenkiltä virkamiehen pallille
Matka koulunpenkiltä virkamiehen pallille
Henkilökohtainen tarina muotoiluopiskelijan muodonmuutoksesta
Pia Laulainen
Jan 10
On the future of Inland Design
On the future of Inland Design
In the design community there has lately been some bad news with the closure of Mind Lab in Denmark, as well as other design labs, such as…
Mariana Salgado
Nov 3, 2019
MyData 2019 — What Inlanders learned at the conference
MyData 2019 — What Inlanders learned at the conference
The global MyData2019 conference was organised at the end of September. It is now time for us to evaluate what we learned and how the…
Suse Miessner
Oct 31, 2019
Teaching Kamu to speak
Teaching Kamu to speak
Final outcomes from Migri’s chatbot voice experiment
Suse Miessner
Oct 22, 2019
The future of customer service
The future of customer service
(Voit lukea tämän artikkelin lopussa suomennetun version)
Mariana Salgado
Oct 1, 2019
Learning from Spanish and Portuguese speaking designers
Learning from Spanish and Portuguese speaking designers
25 interviews to designers working in the public sector
Mariana Salgado
Sep 25, 2019
To brand or not to brand, this is the question
To brand or not to brand, this is the question
One of the efforts of the Finnish government to adopt best practices from the private sector was to create Inland Design, an innovation…
Mariana Salgado
Sep 10, 2019
In networks, we trust
In networks, we trust
In our team, we network a lot. We participate in different networks with different level of commitment and involvement. In this article, I…
Mariana Salgado
Aug 26, 2019
Service design training in 7 days
Service design training in 7 days
PAMU ABC
Mariana Salgado
Aug 21, 2019
What is my application situation today?
What is my application situation today?
At Migri, there is one main question that we our customers care about “When is my decision ready?” Together with other colleagues at Migri…
Suse Miessner
Aug 19, 2019
Yes! We did our first design sprint
Yes! We did our first design sprint
Yes! we learnt
Mariana Salgado
Aug 13, 2019
My tools are our tools
My tools are our tools
On the collaborative development of a year clock for Migri board meetings
Mariana Salgado
Aug 6, 2019
Voice of Kamu — Experimenting with chatbot voice technology at Migri
Voice of Kamu — Experimenting with chatbot voice technology at Migri
Our Migri chatbot Kamu is now 1 year old. The team has taught the chatbot to answer in many of the content areas that Migri is concerned…
Suse Miessner
Jun 16, 2019
A podcast as a tool for personal, open and shared development
A podcast as a tool for personal, open and shared development
In November 2018 I started to host a podcast on design for social change in Spanish. In this article I explain the background and how a…
Mariana Salgado
Jun 10, 2019
Valtionhallinnon Chatbot-verkosto neuvoo ulkomaalaisia yrityksen perustamisessa
Valtionhallinnon Chatbot-verkosto neuvoo ulkomaalaisia yrityksen perustamisessa
Seuraavan vierasblogin takana on Miika Wires (Verohallinto) yhdessä Vesa Hagströmin (Migri) ja Olli Ilmarisen (PRH) kanssa. Kirjoitus avaa…
Inland Design
May 22, 2019
Onboarding a new organisation to “Starting up smoothly” — A Migri perspective
Onboarding a new organisation to “Starting up smoothly” — A Migri perspective
If you follow our Inland blog or twitter even just every now and then you’ve probably heard about Starting up Smoothly: It’s the project…
Suse Miessner
May 19, 2019
From demo to public pilot
From demo to public pilot
Documenting Starting up Smoothly working practices
Suse Miessner
May 16, 2019
Happy 1st Birthday Kamu!
Happy 1st Birthday Kamu!
We wish you all the best for your first birthday!
Inland Design
May 13, 2019
Defining and analysing roles of designers as a way to develop design capability in Migri
Defining and analysing roles of designers as a way to develop design capability in Migri
After working at Inland for half a year, I am finalising my MA thesis in Aalto University School of Art, Design and Architecture, while…
Kata Kantola
May 8, 2019
How the government will benefit from hiring foreign-background designers?
How the government will benefit from hiring foreign-background designers?
Personal reflections of a foreign background designer working in the Finnish government
Mariana Salgado
May 5, 2019
Collaborating to develop a chatbot network
Collaborating to develop a chatbot network
In this guest blogpost we asked writers from three organisations to share their points of view on creating content for a chatbot network…
Inland Design
May 1, 2019
About inland
Latest Stories
Archive
About Medium
Terms
Privacy
