What is my application situation today? — Introducing better answers to Migri’s most often asked question…

1 year of chatbot development — 10 best practices

Starting up smoothly — Connecting government agency information through chatbots

Remaining an idealist — leaving Migri after 3 years as a designer

It is now just over 3 years that I started as a…

Envisioning Canvas — a Collaborative Tool to Create Visions

What is the Canvas?

The canvas is a collaborative tool to create a vision based on an idea. We use this canvas in group interviews and workshops. It is a way to guide stakeholders and end…

From service vision to design concept- strengthening Migri’s customer service

When we started to work in Inland, we received a series of visions from our colleagues. They have mapped current challenges and together with Migri’s management chose some of them to move forward…

Voice of Kamu — Experimenting with chatbot voice technology at Migri

Operating models or how do we work in Inland?

Inland Design as an in-house co-design team in Migri is now one and half years old. We are still making our first steps. At the same time, we try to understand how we do our work. This is partly thanks to our interns who have made us slow down and…

Workshop results: Student’s experiences of residence permit application processes