Starting up smoothly — Connecting government agency information through chatbots

Envisioning Canvas — a Collaborative Tool to Create Visions

What is the Canvas?

The canvas is a collaborative tool to create a vision based on an idea. We use this canvas in group interviews and workshops. It is a way to guide stakeholders and end…

Workshop results: Student’s experiences of residence permit application processes

Ideation Workshops: how to solve complex problems in 6 hours?

When we talk and write about tools in service design, we most generally talk about each tool separately (e.g: brainstorming, affinity diagram, scenarios, etc). But in the book “Sprint — How to Solve Big Problems and Test New…

Inland Thesis: “Leading with Legitimacy in Government Design Labs” by Kristin Swan

Measuring Innovation in Inland

As a new team in our organisation we often need to describe what Inland does. Sometimes we say that Inland is ”the innovation lab inside the Finnish Immigration Service” (Migri). Whenever we speak this out loud we wonder what does this mean? What is the innovation we do in…

How we presented Inland’s user research in the organisation

Initiatives to bring co-design to the organization

How we started to collaborate with Human Resource unit? 10 ideas

When we started to work in inland, there were many projects already that related to the IT unit (digital services — Säpa). It was clear to them that inland is part of this team and we will provide visions and concepts…

My 6 months as an Inlander — the lessons learned

I joined Inland in February 2018 for six months as a service design intern and a thesis maker. I was welcomed by the team that a month before had grown to be three persons as Kristin Swan started her internship in Inland as well. The next months…