Customer Service

How to Meet Customer Expectations

Customer expectations are closely connected to what you’re advertising. They expect you to do what you say you’d do for them, how hard it can be?

On a Quest to Deliver the Smoothest Customer Experience

We’ve all been there. The moment when you’re browsing through the website, looking for help and no one is there to help you. A process to contact the company is painful before you even start. It feel like they don’t want you to get in…

5 Tips for Designing a Knowledge Base

Customers want to do it on their own! The latest trend in customer behavior is their desire to help themselves and solve problems on their own. A stunning 90% of consumers want a company to provide them with a way to do self-support.

7 Tips for Improving your Online Customer Service

Nowadays, almost every brand or business can be found online, whether it is through their official webpage, or on one of many social media platforms.

A Guide to Help you Optimize Customer Service Training

Having a successful, efficient support center takes a lot of work. First, you need to find the right staff. Then, you interview the applicants that seem like the best fit for the role and eventually have all the positions filled with…

16 Essential Skills for Every Customer Service Agent

Fact #1: Every employee, whatever the work is, must possess certain skills in order to properly do their job and master them to excel at it.

6 Tips to Supercharge your Support

Customer service agents are the unknown heroes of every company. Vigilantes from the shadows who silently do their daily job of saving the company from angry, frustrated, and disappointed customers.

Introducing IPA, Intelligent Process Automation

First Contact Resolution: A Sign of Valuable Support

A macro a day keeps the doctor away!

Why building macros for your customer support will save you hours per week.
And how macros +…