Jatana

6 Tips to Supercharge your Support

Customer service agents are the unknown heroes of every company. Vigilantes from the shadows who silently do their daily job of saving the company from angry, frustrated, and disappointed customers.

16 Essential Skills for Every Customer Service Agent

Fact #1: Every employee, whatever the work is, must possess certain skills in order to properly do their job and master them to excel at it.

How Jatana Works

Intelligent automation technology that increases the productivity of customer service…

On a Quest to Deliver the Smoothest Customer Experience

We’ve all been there. The moment when you’re browsing through the website, looking for help and no one is there to help you. A process to contact the company is painful before you even start. It feel like they don’t want you to get in…

First Contact Resolution: A Sign of Valuable Support

Customer Support Without Language Barriers

When it comes to different languages, customer support has its struggles. If you have agents who speak one or even two languages, and the market you’re targeting is international, it is a frequent case that you have customers who speak other languages…

Introducing Jatana

Experience the future of AI-powered customer service

How to install Jatana on Zendesk

A 4-steps guide to Zendesk automation nirvana